Duke Occupational Health

Registered Nurse Telephone Triage Call Center

Job Type: Travel

Profession: Nursing

Specialty: Telephone Triage

Job ID: 35512439

Weekly Pay: $1962 - $2065

Shift Details: Day - 8x5 - 09AM

Scheduled Hours: 40

Start Date: 08/24/2026

End Date: 11/23/2026

Duration: 13 Week(s)

Job Description:

We are seeking a highly organized and clinically skilled Nurse Triage professional to join our team. The ideal candidate will provide patient-centered telephonic and electronic nursing support in a fast-paced, multidisciplinary healthcare environment. This role requires strong clinical judgment, exceptional communication skills, and the ability to independently triage patient concerns using established protocols and provider guidance.

Key Responsibilities:

• Independently assess and triage patient symptoms and concerns utilizing approved clinical protocols, nursing judgment, and provider-directed care pathways.
• Manage high-volume live calls through a multi-line call system while maintaining professionalism, accuracy, and efficiency.
• Monitor, retrieve, and return patient voicemails within established policy-directed turnaround times.
• Navigate multiple electronic systems simultaneously, including EMR, patient communication platforms, and live call systems.
• Utilize EMR for documentation, prescription refill processing, appointment scheduling, care coordination, and patient communication.
• Respond promptly and professionally to patient inquiries received through the patient portal.
• Coordinate care with physicians, advanced practice providers, residents, fellows, ancillary departments, pharmacies, and external healthcare organizations to support continuity of care.
• Process prescription refill requests according to organizational policies, provider protocols, and regulatory guidelines.
• Schedule patient appointments, diagnostic testing, referrals, and follow-up visits as appropriate.
• Provide patient education and reinforce provider care plans to support positive patient outcomes and patient satisfaction.
• Accurately document all patient interactions, assessments, interventions, and care coordination activities within the electronic medical record.
• Support the mission and standards of the organization through collaboration, professionalism, evidence-based practice, and commitment to quality patient care.
• Maintain compliance with HIPAA, institutional policies, accreditation standards, and nursing best practices.

Client Details:

City: Durham

State: NC

Benefits:

We offer competitive benefits, including:

• Medical, dental & vision insurance
• Free and unlimited continuing education units (CEUs)
• 24/7 dedicated Care Line and clinical liaison support
• Personalized career consultant and "single point of contact" service
• Industry‑leading pay rates, loyalty rewards & referral bonuses
• Free tax return assistance for travelers
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Health reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Health: Cynet Health is a Joint Commission-accredited, Minority-Owned healthcare staffing agency headquartered in Sterling, Virginia, proudly serving healthcare facilities across the United States since its founding in 2010. As one of the nation's largest and fastest‑growing healthcare staffing firms in the nation, we staff thousands of nursing, allied health, locum tenens, pharmacy, therapy, direct‑hire, and non‑clinical professionals across hospitals, clinics, long‑term care facilities, labs and more. We're one of the most decorated staffing agencies in America-ranked a Top Travel Nursing Company by BluePipes, recognized among the fastest‑growing and most diverse staffing firms by Inc. 5000, Staffing Industry, WBJ and USPAACC-and remain deeply committed to excellence, inclusion, and community impact.

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