Dream Charters

Job Description

The essential hospitality standards must be used all times when addressing guests and employees; eye contact, smile, speak first, engage in polite conversation, speak last, and use the guest surname.
Your day-to-day:

• Meet the desk agents to get any pertinent information
• Review Front Desk logbook for any other information or incidents.
• Review all arrivals noting any special requests or challenges
• Assess whether any guest relocation will be necessary.
• Make sure all shifts are covered as scheduled, cover as necessary.
• Follow established key control policy.
• Ensure proper credit policies are followed.
• Inspect all VIP arrival rooms.
• Attend Wine Hour as specified as the monthly wine hour schedule dictates.
• Assist guests with services and requests.
• Knowledgeable of Fire and Emergency Procedures.
• Run and attend departmental my training classes/seminars when scheduled.
• Performs all other duties as directed by immediate supervisors.
• Complete other departmental duties as they become necessary.
• Professional contact via telephone with all other hotel departments such as, Reservations, Sales, Housekeeping, Bell Staff, valet, Engineering, etc...is crucial to ensure that hotel services are coordinated to provide the best in guest and employee satisfaction.

Qualifications

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Prior experience required. Depending on the role degree may be required.
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Additional Information

All your information will be kept confidential according to EEO guidelines.