Delaware Park

Delaware Park

43 jobs near Columbus, OH

Plumber

Wilmington, DE ยท On-site

Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery during employment. * Must be able to stand, walk, and kneel for ...

Outlet Sous Chef

Wilmington, DE ยท On-site

$48.50K - $65.50K/yr

Adheres to and administers established Food and beverage Policies, Labor Laws, Liquor Laws, and Delaware Sanitary Codes. * Assists in establishing standards and procedures for ensuring proper ...

CAD Operator

Wilmington, DE ยท On-site

$19 - $26/hr

This is not a remote position JOB RESPONSIBILITIES: * Responsible for taking accurate measurements of existing structures & developing as built drawings. * Responsible for all computer aided design ...

Mechanic

Wilmington, DE ยท On-site

JOB RESPONSIBILITIES: * Creates and ensures a flawless delivery and execution of service excellence is paramount. * Inspect, diagnose, adjust, and repair mechanical defects and failures in various ...

Showing results 21-40

Director of Casino Marketing

Director of Casino Marketing

Delaware Park Casino & Racing

Wilmington, DE โ€ข On-site

Full-time

Posted 17 days ago


Job description

JOB RESPONSIBILITIES:
  • Overseeย Playerโ€™s Club, Platinum Services, Player Development & Promotions & Special Events staff and the gift shop.
  • Responsible for providing the execution of service excellence.
  • Acts as a role model and coaches while developing team members using a consistent, approachable demeanor and clearly articulating expectations.
  • Ensures adherence to department & company procedures and compliance with Delaware Lotteryย Rules and Regulations, and other regulations as required.
  • Development of all Managers, Executive Hosts, Supervisors and Representatives to meet the standards and expectations of company mandated service standards.
  • In conjunction with the Vice President of Marketing, consistently updates and analyzes guest satisfaction surveys to identify ways to enhance the overall guest experience.
  • Address and resolve all guest issues with tact and care in accordance with department policies, procedures and recommendations.
  • Develop and implement employee-based service programs that generate fun and anticipation for front line team members to drive strong email capture and better guest satisfaction survey scores.
  • Maintain professionalism and confidentiality at all times when working with other team members and guests.
  • Communicate (both written and verbal) with all related departments regarding special events, promotions and marketing calendar programming.
  • Assists staff at all events, promotions, drawings and tournaments.
  • Execution and maintenance of the Executive Host incentive plan in conjunction with Planning & Analysis and Vice President of Marketing.
  • Adheres to the approved Marketing budget at all times and assists in the pre and post analysis for events, promotions, drawings and tournaments.
  • Performs all other duties as assigned.
JOB REQUIREMENTS:
  • College Degree required
  • A minimum of five (5) years of related Casino Marketing experience required
  • Must be able to successfully complete the background check and licensing process, required by the Delaware State Lottery.
  • Strong organizational, verbal and written communication skills required.
  • Must possess strong leadership, interpersonal and customer relations skills.
  • Knowledge of MS Office, Casino Marketplace and PKMS preferred.
  • Ability to work directly supervised, independently with minimal supervision and collaboratively in groups.
  • Maintains confidentiality with regards to employee concerns and sensitive department information.
  • Must be able to work a flexible schedule according to business needs, including nights, weekends and holidays.ย 
  • Ability to consistently comprehend, retain, and/or execute written, verbal and/or demonstrated directions, explanations and guidance.
  • Must be able to lift, pull, or push up to fifty (50) lbs. without difficulty.ย 

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