Overview: Job Details: î Title: IT Service Management Specialist Duration: 6+ months With High chances of Extension Location: Boca Raton, FL(ONSITE) ROLES AND RESPOSIBILITIES : * Lead the ...
Dataman
9 jobs near Columbus, OH
Overview: Job Details: î Title: IT Service Management Specialist Duration: 6+ months With High chances of Extension Location: Boca Raton, FL(ONSITE) ROLES AND RESPOSIBILITIES : * Lead the ...
Business Analyst
Centennial, CO ¡ On-site
Overview: DatamanUSA has an exciting opportunity for a talented Business Analyst to work with one of our direct clients in Centennial, CO. We love referrals! Please refer us to your friends, family ...
Business Analyst
Centennial, CO ¡ On-site
Overview: DatamanUSA has an exciting opportunity for a talented Business Analyst to work with one of our direct clients in Centennial, CO. We love referrals! Please refer us to your friends, family ...
Overview: DatamanUSA has an exciting opportunity for a talented Business Analyst to work with one of our direct clients in Centennial, CO . We love referrals! Please refer us to your friends, family ...
Overview: DatamanUSA has an exciting opportunity for a talented Business Analyst to work with one of our direct clients in Centennial, CO . We love referrals! Please refer us to your friends, family ...
Overview: DatamanUSA is looking for a Nurse 3 for our direct client based in CA. This is a great opportunity for someone who is a quick learner with excellent people skills. Job Details: Job Title:
Overview: DatamanUSA is looking for a Nurse 3 for our direct client based in CA. This is a great opportunity for someone who is a quick learner with excellent people skills. Job Details: Job Title:
Senior Java Developer
Austin, TX ¡ Hybrid
$56.75 - $72.25/hr
Overview: DatamanUSA LLC is a full-service IT Solutions Company that provides a variety of technical, IT, professional and administrative support services to both State and Federal government ...
Senior Java Developer
Austin, TX ¡ Hybrid
$56.75 - $72.25/hr
Overview: DatamanUSA LLC is a full-service IT Solutions Company that provides a variety of technical, IT, professional and administrative support services to both State and Federal government ...
Administrative Support/Program Technician
Waterbury, VT ¡ On-site
$41K - $47K/yr
Overview: DatamanUSA is looking for an Administrative Support/Program Technician for our direct client based in VT. This is a great opportunity for someone who is a quick learner with excellent ...
Administrative Support/Program Technician
Waterbury, VT ¡ On-site
$41K - $47K/yr
Overview: DatamanUSA is looking for an Administrative Support/Program Technician for our direct client based in VT. This is a great opportunity for someone who is a quick learner with excellent ...
Overview: DatamanUSA is looking for an Attendee Runner for our direct client based in NM. This is a great opportunity for someone who is a quick learner with excellent people skills. Job Details: Job ...
Overview: DatamanUSA is looking for an Attendee Runner for our direct client based in NM. This is a great opportunity for someone who is a quick learner with excellent people skills. Job Details: Job ...
Material Handler 2
$16.75 - $20.50/hr
Overview: DatamanUSA is looking for a Material Handler 2 for our direct client based in AZ. This is a great opportunity for someone who is a quick learner with excellent people skills. Job Details:
Material Handler 2
$16.75 - $20.50/hr
Overview: DatamanUSA is looking for a Material Handler 2 for our direct client based in AZ. This is a great opportunity for someone who is a quick learner with excellent people skills. Job Details:
Human Resources Assistant 3
$36K - $46K/yr
Overview: DatamanUSA is looking for a Human Resources Assistant 3 for our direct client based in TX. This is a great opportunity for someone who is a quick learner with excellent people skills. Job ...
Human Resources Assistant 3
$36K - $46K/yr
Overview: DatamanUSA is looking for a Human Resources Assistant 3 for our direct client based in TX. This is a great opportunity for someone who is a quick learner with excellent people skills. Job ...
Other
Posted 6 days ago
Job description
Overview:
Job Details:
î
Title:
IT Service Management Specialist
Duration:
6+ months With High chances of Extension
Location:
Boca Raton, FL(ONSITE)
ROLES AND RESPOSIBILITIES :
Skills:
ServiceNow
Job Details:
î
Title:
IT Service Management Specialist
Duration:
6+ months With High chances of Extension
Location:
Boca Raton, FL(ONSITE)
ROLES AND RESPOSIBILITIES :
- Lead the development and continuous improvement of IT Change, Incident, and Problem Management processes, ensuring alignment with industry standards and organizational objectives.
- Act as Incident Manager and/or Major Incident Manager during high priority incidents, coordinating rapid response, communication, and resolution efforts to minimize business impact and ensure timely restoration of services.
- Collaborate with stakeholders to analyze existing workflows, recommend enhancements, and implement changes that increase efficiency and reduce risk.
- Monitor process performance metrics and provide regular reporting to management, highlighting achievements and areas for further improvement.
- Deliver training and guidance to IT teams on best practices and updated procedures for managing changes, incidents, and problems.
- Bachelor's degree in Computer Science, Information Systems, Business Administration or other related field or equivalent work experience.
- ITIL Foundations Certification: Candidate must hold a current ITIL Foundations certificate, evidencing a thorough understanding of IT service management principles and terminology.
- Process Improvement Expertise: Demonstrated ability to identify opportunities for process enhancement across all three frameworks. Experience leading process reviews and implementing improvements that result in measurable service quality gains.
- ServiceNow Platform Experience: Hands-on experience utilizing the ServiceNow platform to manage and optimize IT Change, Incident, and Problem Management
- A minimum of five (5) years' experience.
Skills:
ServiceNow