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Dataman

9 jobs near Columbus, OH

Dataman Ltd

ITSM Lead

Boca Raton, FL

Overview: Job Details:  Title: IT Service Management Specialist Duration: 6+ months With High chances of Extension Location: Boca Raton, FL(ONSITE) ROLES AND RESPOSIBILITIES : * Lead the ...

Dataman Ltd

Business Analyst

Centennial, CO ¡ On-site

Overview: DatamanUSA has an exciting opportunity for a talented Business Analyst to work with one of our direct clients in Centennial, CO. We love referrals! Please refer us to your friends, family ...

Dataman Ltd

Business Analyst

Centennial, CO

Overview: DatamanUSA has an exciting opportunity for a talented Business Analyst to work with one of our direct clients in Centennial, CO . We love referrals! Please refer us to your friends, family ...

Dataman Ltd

Nurse 3

Redondo Beach, CA

Overview: DatamanUSA is looking for a Nurse 3 for our direct client based in CA. This is a great opportunity for someone who is a quick learner with excellent people skills. Job Details: Job Title:

Dataman Ltd

Senior Java Developer

Austin, TX ¡ Hybrid

$56.75 - $72.25/hr

Overview: DatamanUSA LLC is a full-service IT Solutions Company that provides a variety of technical, IT, professional and administrative support services to both State and Federal government ...

Dataman Ltd

Material Handler 2

Arizona City, AZ

$16.75 - $20.50/hr

Overview: DatamanUSA is looking for a Material Handler 2 for our direct client based in AZ. This is a great opportunity for someone who is a quick learner with excellent people skills. Job Details:

Dataman Ltd

Human Resources Assistant 3

Irving, TX

$36K - $46K/yr

Overview: DatamanUSA is looking for a Human Resources Assistant 3 for our direct client based in TX. This is a great opportunity for someone who is a quick learner with excellent people skills. Job ...

ITSM Lead

Dataman Ltd

Boca Raton, FL

Other

Posted 5 days ago

Job description

Overview:
Job Details:

Title:
IT Service Management Specialist
Duration:
6+ months With High chances of Extension
Location:
Boca Raton, FL(ONSITE)
ROLES AND RESPOSIBILITIES :
  • Lead the development and continuous improvement of IT Change, Incident, and Problem Management processes, ensuring alignment with industry standards and organizational objectives.
  • Act as Incident Manager and/or Major Incident Manager during high priority incidents, coordinating rapid response, communication, and resolution efforts to minimize business impact and ensure timely restoration of services.
  • Collaborate with stakeholders to analyze existing workflows, recommend enhancements, and implement changes that increase efficiency and reduce risk.
  • Monitor process performance metrics and provide regular reporting to management, highlighting achievements and areas for further improvement.
  • Deliver training and guidance to IT teams on best practices and updated procedures for managing changes, incidents, and problems.
QUALIFICATIONS , CERTIFICATIONS AND EXPERIENCE (REQUIRED):
  • Bachelor's degree in Computer Science, Information Systems, Business Administration or other related field or equivalent work experience.
  • ITIL Foundations Certification: Candidate must hold a current ITIL Foundations certificate, evidencing a thorough understanding of IT service management principles and terminology.
  • Process Improvement Expertise: Demonstrated ability to identify opportunities for process enhancement across all three frameworks. Experience leading process reviews and implementing improvements that result in measurable service quality gains.
  • ServiceNow Platform Experience: Hands-on experience utilizing the ServiceNow platform to manage and optimize IT Change, Incident, and Problem Management
  • A minimum of five (5) years' experience.

Skills:
ServiceNow

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