DGI Communications

Associate Account Manager | DGI

Billerica, MA – Full Time – Salary

Summary

As an Associate Account Manager, you will work primarily in-house, supporting senior account managers and executive sales staff while building your own sales skills and AV knowledge. You’ll help keep deals organized and moving by qualifying leads, preparing proposals, coordinating with engineering and project teams, and maintaining CRM accuracy. This role provides exposure to both traditional AV systems and IP-based, networked solutions, including audio over IP, AV over IP, and control systems. It is designed as a growth path into a full Account Manager role as your technical knowledge and sales capabilities develop. All work will be performed in alignment with DGI’s Core Values: Emotional Intelligence, Teamwork, Laughter, Knowledge, and a Winning Mentality.

Responsibilities

Assist senior Account Managers and executive sellers with account follow-up, scheduling, and client-facing materials.

Coordinate internal resources including engineering, project management, and service teams across opportunities.

Support opportunities that include both traditional AV and network-connected solutions.

Monitor inbound inquiries and perform initial lead qualification.

Research accounts and contacts to prepare background insights including room types, user needs, and IT environments.

Conduct light outbound outreach through email, phone, and LinkedIn to follow up on campaigns, events, and warm leads.

Assist in building quotes and proposals across a range of AV solutions.

Ensure pricing, scope, and documentation are accurate and aligned with company standards.

Track proposal status, follow-ups, and next steps within the CRM.

Maintain accurate account, contact, and opportunity records.

Log key activities, meeting notes, and follow-ups for team visibility.

Support reporting efforts through basic dashboards and sales insights.

Provide day-to-day client support via email and phone for smaller requests and updates.

Coordinate demos, including remote demonstrations of AV workflows and control interfaces.

Schedule site visits and internal review meetings.

Partner with service and support teams to route and resolve client issues.

Build foundational knowledge in traditional AV — including audio, video, signal flow, and room types, along with IP-based AV including audio over IP, AV over IP, control systems, and basic networking concepts as they relate to AV environments.

Qualifications

Technology or AV experience is a plus but not required.

Strong written and verbal communication skills with a professional, client-focused approach.

Highly organized with strong attention to detail and ability to manage multiple priorities.

Comfortable working with CRM platforms and standard business tools such as email, spreadsheets, and presentations.

Interest in both traditional AV and modern networked solutions, with a willingness to learn how AV and IT intersect.

Team‑oriented mindset with a positive attitude and willingness to support across functions.

Physical, Mental & Environmental Requirements

Ability to maintain composure in high‑pressure situations while upholding company values.

Perform tasks that involve standing, walking, sitting, and use of manual dexterity.

Engage in activities requiring reaching, grasping, and carrying light objects.

Adapt to varying noise levels, ranging from moderate to occasionally high.

Be prepared for occasional outdoor work, with exposure to seasonal temperature variations.