Cusick Community Management Partners

Description

Director of Community Management (HOA/COA)

Location: Charlotte, NC
Employment Type: Full-Time
Industry: HOA / COA Property Management

Job Description:
The Director of Community Management will provide strategic and operational leadership for a portfolio of homeowner and condominium associations. This role is responsible for overseeing community management operations, leading Community Association Managers (CAMs), ensuring service excellence, and maintaining strong relationships with boards, residents, and internal stakeholders. This position plays a key role in driving performance, consistency, and long-term organizational growth within the HOA/COA portfolio.

Key Responsibilities
Lead, mentor, and manage Community Association Managers and support staff
Oversee daily operations across assigned HOA/COA communities
Ensure consistent service delivery, operational standards, and compliance
Serve as senior escalation point for boards, communities, and internal teams
Support CAMs in board relations, governance, and meeting management
Drive client satisfaction, retention, and long-term relationship building
Oversee financial performance, budgeting, and fiscal accountability
Support budget preparation, reserve planning, and financial reporting
Ensure compliance with governing documents, state statutes, and regulations
Partner with executive leadership on strategic planning and growth initiatives
Support onboarding and transition of new communities
Identify operational efficiencies and process improvements
Oversee vendor relationships, contracts, and service performance
Maintain high standards of professionalism, service, and accountability

Requirements

Job Requirements
Bachelor's degree preferred (Business, Management, Finance, or related field)
3-5 + years of experience in HOA/COA or property management
Strong understanding of HOA/COA governance, operations, and board relations
Proven experience leading teams and managing performance
Strong financial acumen, including budgets, reserves, and reporting
Excellent communication, leadership, and relationship management skills
Highly organized with strong operational and strategic thinking abilities
Ability to manage multiple communities and priorities effectively

Licensing & Certifications (Preferred, Not Required at this time in NC and SC)
Community Association Manager (CAM) license
CMCA (Certified Manager of Community Associations)
Other relevant industry certifications are much appreciated.