CrystalView

General Collision Center

5720 Reisterstown Rd Baltimore, MD 21215

Customer Service Rep/Cashier

Job Description

General Collision Center is a busy and well-established auto body repair facility seeking a dependable and customer-focused CSR/Cashier to join our team. This position plays a vital role in customer satisfaction, front-office operations, and communication with insurance partners. The ideal candidate is professional, organized, and comfortable working in a fast-paced, customer focused, insurance-driven environment.

Responsibilities

• Greet customers in person and by phone in a friendly, professional manner

• Provide excellent customer service throughout the repair and vehicle pickup process

• Process customer payments accurately (cash, credit/debit, insurance co-pays, deductibles)

• Prepare, review, and close repair invoices in coordination with insurance approvals

• Communicate professionally with insurance adjusters and carriers regarding payment status, supplements, and customer accounts

• Assist customers with insurance-related questions and explain basic repair and billing processes

• Schedule vehicle drop-offs and pick-ups and assist with basic appointment coordination

• Communicate with estimators, technicians, and office staff regarding repair status and insurer requirements

• Maintain a clean, organized front desk and waiting area

• Answer customer and insurance-related inquiries promptly and accurately

Qualifications

• Previous customer service or cashier experience preferred

• Basic computer and point-of-sale (POS) skills

• Experience working with insurance companies a plus

• Experience with CCC ONE and ROME is a plus, but not required

• Strong communication and interpersonal skills

• Attention to detail and accuracy with payments, paperwork, and insurance documentation

• Ability to multitask, prioritize, and stay organized

• Professional appearance and reliable attendance

• Auto body or automotive office experience is a plus, but not required

Work Schedule

• Monday–Friday: 8:00 AM – 5:00 PM

• Saturday–Sunday: Closed

Benefits

• Competitive pay

• Health benefits

• 401(k) with employer matching

• Paid time off

• Employee discounts

• Stable, long-term employment

• Supportive team environment