12 Crowley Fleck Pllp Jobs Hiring Near You

Job Summary:
Crowley Fleck Attorneys PLLP is seeking an experienced IT Support Technician I for their Billings, Montana office. The role involves providing technical support and troubleshooting for hardware, software, and network issues while ensuring a positive user experience.
Responsibilities:
• Incident & Request Management – Monitor support queues and resolve problems with software, devices, and firm member technology function; fulfill requests not related to technical issues including video conferencing and equipment/software requests.
• Account & Access Management – Firm member onboarding and offboarding, password resets, group and role-based access controls, and Multi-Factor Authentication (MFA) support.
• Device Provisioning & Support - Set up and deploy devices with the necessary configurations and software to ensure they are ready for use.
• Knowledge Base & Self-Service – Assist with the development and maintenance of firm member-facing documentation and self-help resources.
• Software Installation & Configuration – Standard application deployment, maintenance, and support.
• Training – Provide ad hoc user guidance and how-to support during issue resolution or service request.
• Document Production – Address and resolve problems with printers, copiers, scanners, and faxing.
• Collaboration & Communication Tools – Email and calendar support, team collaboration, VoIP/softphone setup and troubleshooting.
• Thoroughly document steps taken to troubleshoot and resolve user issues, identifying both the resolution and steps taken to resolve that were unsuccessful.
• Evaluate and escalate support issues to tier 2 technical support as necessary.
• May participate in periodic on-site office visits to review and address outstanding issues and update systems.
• May assist with IT department projects as requested.
• Ethical Responsibilities:
• Maintains the highest level of integrity when using privileged system access; ensures actions are documented, authorized, and aligned with Firm security standards.
• Commits to accuracy and completeness in system configurations, logs, and reporting; avoids any manipulation or falsification of technical data.
• Uses system monitoring and user activity tools only for legitimate business purposes; respects privacy boundaries and adheres to Firm confidentiality standards.
• Follows approved change management processes for all system modifications; documents rationale and avoids unauthorized or “shadow” changes to production environments.
Qualifications:
Required:
• High school diploma or equivalent
• Working knowledge of Microsoft Office Suite, Windows Operating Systems, Adobe, and other similar technologies
• Must be able to read, comprehend, and follow written and verbal instructions
• Must be a self-starter, capable of independently learning new systems
• Available to work overtime as needed and approved by supervisor
• Available to travel as needed
• Valid driver’s license
• Strong customer service and interpersonal skills are required to communicate effectively and professionally with all levels of personnel
• Able to maintain strict confidentiality of the firm's internal and personnel affairs and client information
• Able to work in collaboration within a team and independently
• Able to learn new skills as technology evolves; seeks out avenues to enhance technical skills
• Possesses excellent attention to detail, follows up on projects, and follows through on deliverables
• Able to develop and apply comprehensive planning and organizing strategies to ensure tasks and projects are appropriately prioritized and resources are used effectively and efficiently
• Able to work under tight deadlines, handle multiple detailed tasks, and anticipate when help will be needed from department members
• Flexible and able to respond quickly and positively to shifting demands and opportunities
• Able to effectively work in a multi-office environment and a culturally and educationally diverse environment
• Writes clearly and informatively, edits work for spelling and grammar, adapts communication to suit needs, presents numerical data effectively, and can read and interpret written information
• Speaks clearly and persuasively, listens and gets clarification as needed, responds well to questions, and takes a collaborative approach in group settings
• Able to take responsibility for work activities and personal actions, follow through on commitments, acknowledge and learn from mistakes, and recognize the impact of one’s behavior on others
• Able to independently formulate sound decisions and select an effective course of action using available information
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 25 pounds at times
Preferred:
• Minimum of one year of experience in IT support and experience working with ticketing systems
Company:
Crowley Fleck Attorneys is a legal services company specializing in commercial and insurance defense litigation services. Founded in 1895, the company is headquartered in Billings, USA, with a team of 201-500 employees. The company is currently Growth Stage.