1 Credit Karma User Researcher Jobs Hiring Near You

Intuit Credit Karma is a mission-driven company, focused on championing financial progress for our more than 140 million members globally. While we're best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home and personal) and savings accounts and checking accounts* – all for free. Credit Karma has grown significantly through the years: we now have more than 1,700 employees across our offices in Oakland, Charlotte, Culver City, San Diego, London, Bangalore, and New York City.

*Banking services provided by MVB Bank, Inc., Member FDIC

The Tax team at Credit Karma works closely with TurboTax to deliver on the goal of offering the easiest, fastest, and most personalized Tax filing services for Credit Karma’s members. Working on the Tax product team provides the opportunity to help our members with a key part of their financial lives, to build out innovative ecosystem experiences across the Intuit portfolio, and to deliver results for this strategically critical business initiative, with significant visibility to Credit Karma and Intuit leadership. We are looking for Product leaders with deep consumer product experience, ideally in fintech and/or Tax.

The charter of the Tax team doesn’t begin and end at the first and last day of the Tax season: we’re working to help our members year-round, making financial progress via insights and assistance that help them feel confident about their income and taxes, key pieces of their total financial picture. Working in this team does not only require great 0-1 product chops and the ability to strategically collaborate across several complex teams, but also strong business acumen and a desire to truly understand member problems and figure out creative solutions through both product and marketing activities.

What you will do:

• Own multiple product areas and/or 0-1 opportunities in a high visibility, dynamic, strategic part of the Credit Karma business
• Craft product strategy and roadmap for new end-to-end experiences focused on key member segments within Credit Karma, that have previously not been served well by Tax
• Work closely with Design, Research, Analytics and Marketing to develop strategies to target, message, and serve new member segments through end to end personalized experiences - from initial intent through tax filing
• Use quantitative and qualitative data to inform your strategy and success criteria as you iterate on your roadmap and backlog, rapidly experimenting with new ideas and concepts
• Define Tax member experiences, requirements, goals and KPIs and deliver against them
• Partner closely with Financial Monitoring & Discovery, Security, Identity, Money, and other vertical teams, as well as both Credit Karma and TurboTax leadership
• Communicate important concepts, strategy, and statuses to senior leadership as needed and influence decision makers across a complex organization

What we Are looking for:

• Bachelor’s degree from an accredited college or university, or equivalent experience
• 3+ years of product-related experience in consumer software. Understanding of the Tax space is appreciated but not required

What we would like to see:

• Creative product thinker with strong product ability. Can partner closely with design to craft simple and delightful experiences, even in the face of complex constraints and requirements
• Entrepreneurial spirit, grit, and ability to get things done with scrappy teams and tight timelines. Track record of shipping multiple complex consumer products with broad reach and measurable impact
• Can strike a healthy balance between speed of execution and maintaining a high quality bar. Adept at driving prioritization decisions and trade-offs based on user needs and company priorities
• High ownership mentality with a strong willingness to roll up your sleeves while also being able to delegate effectively and learn from others
• Have a high level of comfort working with ambiguous goals. Ability to work on projects that range from immature pre-product fit to larger, market leading initiatives
• Outcomes-driven, ability to define KPIs and articulate how they can be met by the product plan. Analytical mindset and data-driven approach to strategic planning and problem solving

Pay Transparency Notice:

Credit Karma’s mission of championing financial progress for all starts from within. That’s why we implemented role-based compensation, which ensures people who are in the same role receive the same pay with variations for geographic location only. It’s all part of a more comprehensive DEI strategy that helps level the playing field. The base salary range for this role is $198,000 - $248,000, plus equity and benefits.

Benefits include:

• Medical and Dental Coverage
• Retirement Plan
• Wellness perks
• Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
• Paid Gift Week in December

Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws.

Credit Karma is also committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

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