Scheduling Coordinator
Craftsmen Contractors
Lexington, KY | Full-Time | In-Office
Salary: $50,000-$55,000 per year
Keep Projects Moving. Keep Customers Informed. Keep the Team on Track.
Craftsmen Contractors is hiring a highly organized
Scheduling Coordinator to support our growing roofing and exterior remodeling operation in Lexington.
Once a customer's project is ready for production, you will take ownership of the scheduling process-coordinating homeowners, crews, materials, vendors, project managers, and internal teams to make sure every job is ready to move forward.
This is not a basic administrative position. You will be at the center of the operation, solving problems, confirming details, communicating updates, and keeping projects from falling through the cracks.
You may be a great fit if you are naturally organized, ask thoughtful questions, follow through on commitments, and remain calm when plans change.
What You'll Do
- Review project orders and verify that all required information is complete before scheduling.
- Coordinate installation schedules with homeowners, crews, vendors, project managers, and internal teams.
- Confirm material orders, delivery timelines, crew availability, and overall job readiness.
- Communicate scheduling updates, delays, and next steps clearly and professionally.
- Follow up consistently to make sure open items are completed and documented.
- Respond to homeowner concerns and help de-escalate scheduling or project-related issues.
- Identify missing information or potential problems before they delay a project.
- Maintain accurate project notes, schedules, and customer information in AccuLynx.
- Partner closely with production, sales, and leadership to keep the project pipeline moving.
- Adjust schedules quickly when weather, materials, customer availability, or field conditions change.
What Success Looks Like
- Homeowners know what to expect and receive timely updates.
- Crews arrive with the correct information, materials, and scheduling details.
- Scheduling conflicts are identified and addressed before they become larger problems.
- Open tasks are followed through to completion.
- Project information in AccuLynx is accurate and current.
- Production, sales, and field teams have confidence in the schedule.
What We're Looking For
- Experience in scheduling, logistics, dispatch, project coordination, customer service, or administrative operations.
- Strong attention to detail and the ability to identify missing or inconsistent information.
- Excellent follow-through-you take ownership and close the loop.
- Confidence communicating with homeowners, crews, vendors, managers, and internal teams.
- Ability to stay calm, professional, and solutions-focused during customer escalations.
- Strong organization and time-management skills.
- Ability to prioritize multiple projects in a fast-paced environment.
- Working knowledge of Microsoft Outlook and Excel, including sorting and filtering spreadsheets.
- Experience using a CRM or project management system; AccuLynx experience is helpful but not required.
- Construction, roofing, home services, logistics, or field-service experience is helpful but not required.
- Bilingual English/Spanish skills are a plus.
- Ability to work full-time from our Lexington office.
Why Join Craftsmen Contractors?
At Craftsmen Contractors, we do more than build and repair roofs-we build trust, relationships, and careers.
You will join a local team where your work has a visible impact while also benefiting from the resources and growth opportunities available through the Allstar Services family of companies.
Our culture is built around:
- Putting people first: Considering the needs of customers, coworkers, and partners.
- Effective communication: Sharing information early and keeping others aligned.
- Generous ambition: Setting high goals while supporting the people around you.
- Meaningful ownership: Taking responsibility for your work, decisions, and results.
Eligible full-time employees have access to a comprehensive benefits package that includes medical, dental, and vision coverage, along with a 401(k) plan with company match.