Country Inn & Suites by Radisson

5 jobs near Columbus, OH

Guest Service Representative

Country Inn & Suites by Radisson

Clarksville, TN • On-site

$13.50 - $14/hr

Part-time

Posted 21 days ago


Country Inn & Suites by Radisson rating

4.4

Company rating: 4.4 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

97th of 106 rated hotels


Job description

We are currently looking for a highly motivated, respectful, professional individual who can work efficiently without direct supervision to fill a Front Desk position at the Country Inn & Suites Clarksville TN. The candidate must be able to work mid-day shift hours (3pm-11pm) and weekends, part-time hours only and possible overnight shifts if needed. Will need to be available on weekends and holidays.
Experience needed: 
  • A positive attitude, punctual, works well with others, and fast problem solver.
  • Willing to learn and follow all hotel protocol, and keeps a neat, well-organized workspace.
  • Has some computer knowledge and loves being around the general public.

Responsibilities:
  • Proficiently learn and utilize hotel PMS system.
  • Perform all check-in and check-out tasks.
  • Manage online and phone reservations.
  • Inform customers about payment methods and verify their credit card data.
  • Register guests collecting necessary information (like contact details and exact dates of their stay).
  • Welcome guests upon their arrival and assign rooms.
  • Provide information about our hotel, available rooms, rates, and amenities.
  • Respond to guests’ complaints in a timely and professional manner.
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
  • Confirm group reservations and arrange personalized services for VIP customers.
  • Maintain updated records of bookings and payments.

Additional Skills:
  • Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
  • Experience with hotel reservations software, like ChoiceAdvantage.
  • Understanding of how travel planning websites operate, like Booking.com and Expedia.
  • Customer service attitude.
  • Excellent communication and organizational skills.

If the hospitality industry sounds like you or someone you know we want to hear from you.
Please only serious applicants/If interested in this position, you must come in, in-person, and leave an application.
Job Types:  Part-time 3-4 days a week
Start Pay: $13.50-14.00 maybe higher based on experience.

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