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STATEMENT OF VALUES:Cooper Green Mercy strives to be THE choice for health care in our community. We honor this commitment by embracing our core values of: Kindness, Inclusion, Cleanliness, and; Attention to Detail.GENERAL SUMMARY The Patient Services Coordinator (PSC) serves as an important resource to our patients, guests, and staff by providing quality customer service and accurate information as they enter and exit the facility. PSC's also assist our patients with parking validation, wheelchair transport services, and help enforce Cooper Green's policies and procedures pertaining to all people that enter

The Patient Services Coordinator must be friendly, self-motivated, and possess basic skills relating to technology such as computers and phones.KEY RESPONSIBILITIES1. Welcoming, greeting, and providing accurate information to all people entering and exiting the building.2. Exhibiting utmost professionalism, friendliness, and helpfulness.3

Using phone to help provide information to patients, visitors, and staff when and where needed,4. Providing patient transport services, via wheelchair, to desired locations while ensuring safe, timely, comfortable, and courteous transportation.5. Confirming patient appointments via EMR software on the computer.6

Assisting patients with parking validation.7. Attend required staff meetings and complete any necessary training requirements.8. Providing regular feedback to supervisor regarding safety concerns, daily observations, and identified areas of improvement.9

Enforcing Cooper Green Mercy Health Service's policies and procedures pertaining to all patients, guests, and staff.