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Operations Associate

Are you ready to join Connecticut Innovation's vibrant community of innovators? Connecticut Innovations ("CI") is Connecticut's strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech. Come join Arccos Golf. Golf's #1 Game Tracker.!

About Arccos

Arccos is the global leader in golf data and AI, providing the game's first A.I.-powered platform that automatically tracks shots and delivers personalized insights to help golfers play smarter and improve faster. As the Official Game Tracker of the PGA TOUR, Arccos has built a passionate community of golfers who use data to unlock their potential on the course. Arccos works with many of golf's most influential brands and players. Strategic partners include the PGA TOUR, PING, Titleist, COBRA PUMA Golf, Callaway, TaylorMade and Club Champion, as well as Matthew Fitzpatrick and Edoardo Molinari. Through the Arccos Dashboard, players and instructors gain deep performance insights across every club, shot, hole, and round-fueling smarter practice and better on-course decisions. We exist to unlock human potential in sport through intelligence. Our mission is to improve the performance of dedicated golfers at every level by seamlessly collecting rich data and generating actionable insights.

The Opportunity

Location | Stamford, CT (Hybrid: 3-4 days/week in office) Reports to Senior Director of Operations | Ryan Smith

We're seeking an experienced Operations Associate to strengthen our Operations Team. In this role, you will support day-to-day management of 3PL's / Warehouse partners, scheduling incoming Freight Shipments from factories, dealing with issues relating to B2B and B2C customer deliveries, handling shipping delays and ensuring blockages are flagged and resolved in a timely manner. You'll collaborate closely with the operation team and our factory partners around the world, and play a key role in improving processes, tools, and reporting methods. Will work closely with a counterpart based in the UK to ensure our global customer and partner base is managed efficiently. The position will require a candidate to manage the ordering and fulfilment processes used by Arccos and its Retail Partners such as Amazon, PGA Tour Superstore and Dicks Sporting Goods. Key is to ensure the unique SOP's are understood and followed. This is a role ideal for someone who thrives in problem solving, developing good relationships, identifying flawed processes and creating solutions.

What You'll Do

• Day to Day coordination of 3PL's in USA and Canada to monitor incoming Freight deliveries from Factory and outgoing B2B and B2C orders
• Inventory monitoring and replenishment planning with Ops leaders
• Managing all projects with 3PL's and internal teams including but not limited to - internal transfers, bundle builds, returns and replacements and SKU conversions
• Overseeing Retail Partner orders and fulfilment, ensuring all parties follow agreed procedures and delivery schedules
• Real time monitoring of US Orders and working closely with the Customer Experience Team - provide order cancelling support, implement address changes, provide shipping status, and alert to low inventory levels
• Liaise with 3PL designated carriers for customer shipments but manage Arccos specific shipping accounts for any third-party shipments regarding transfers, management dictated shipments, manufacturing specific equipment, etc.
• Deals with all issues relating to Domestic Carriers such as FedEx & UPS to flag delays and interface with their support teams to find resolutions ASAP
• Supports Sr Dir Ops to coordinate with Arccos Freight Carriers to schedule shipments, monitor shipping progress, Domestic Customs management and customs issues, ensure correct shipping documentation is prepared
• Oversee US returns and coordinate with Ops leaders to schedule refurbishment
• Placing time sensitive VIP orders

Qualifications

• Minimum High School Diploma, ideally a degree in a business-related subject

Must Have

• Experience in a similar role, and a good understanding of international and domestic freight processes, documentation and customs needs
• Experience in working for a company which develops and sells hardware products
• Experience of working with domestic and international carriers
• Familiar with handling customer orders, ASN's, shipping delays, customs procedures domestically and internationally
• Ideally some experience of production planning and supply chain
• Must understand how 3PL's operate and have solid experience of using their tools and portals

Must have personal traits that fit our culture of:

• Exhibiting great judgement and instincts
• Taking ownership
• Member / Customer obsession to deliver great service
• Hustle with purpose - we are a fast-paced organization
• Simplify, not complexify
• Practice a growth mindset
• Be missionaries, not mercenaries

Compensation & Benefits

Competitive base salary, commensurate with experience and demonstrated performance history. Exceptional candidates with a proven track record of building and scaling social audiences should expect compensation to reflect that. Comprehensive benefits package including health coverage, retirement plan participation and golf-related perks such as green fee subsidies. Arccos is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.