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Our client, a respected and well-established jewellery retailer in Fort Saskatchewan, is seeking a full-time Store Manager to lead their team and oversee day-to-day store operations.

This is a hands-on leadership role for someone who enjoys coaching a team, working directly with customers and creating a welcoming, professional retail environment. The Store Manager will be responsible for driving sales performance, supporting operational excellence and ensuring every customer receives attentive, knowledgeable service.

Competitive compensation, including performance-based earning potential, is offered.

Key Responsibilities Include:

• Lead, coach and support the sales team to provide an exceptional customer experience.
• Set clear expectations and help team members achieve individual and store sales goals.
• Participate actively in sales and assist customers in selecting meaningful pieces.
• Build long-standing client relationships through attentive service, trust and integrity.
• Prepare staff schedules and ensure appropriate coverage based on business needs.
• Provide regular feedback, recognize strong performance and address performance concerns promptly and professionally.
• Oversee daily store operations, including opening and closing procedures, cash handling and point-of-sale activities.
• Monitor store results, identify sales opportunities and take practical steps to improve performance.
• Ensure merchandise, showcases and sales areas are attractive, clean and well organized.
• Oversee inventory control, product receiving, transfers, cycle counts and discrepancy resolution.
• Maintain strong loss-prevention, store-security and merchandise-handling practices.
• Ensure customer orders, repairs and special requests are handled accurately and followed through to completion.
• Respond to customer questions or concerns with professionalism, sound judgment and a commitment to finding appropriate solutions.
• Maintain current knowledge of fine jewellery, gemstones, products, warranties and care requirements.
• Foster a positive, accountable and collaborative team environment.
• Ensure store policies, procedures and service standards are consistently followed.
• Assist with other store and business responsibilities as required.

Key Qualifications and Experience Include:

• Minimum 5 years of retail sales or customer-service experience, including previous leadership or supervisory responsibility.
• A demonstrated ability to coach, motivate and develop a sales-focused team.
• A strong record of achieving sales goals while maintaining a customer-first approach.
• Fine-jewellery, gemstone, luxury-retail or other high-value product experience is a strong asset.
• Excellent communication, listening, relationship-building and problem-solving skills.
• A polished, professional and approachable manner.
• Strong organizational skills and the ability to manage competing priorities.
• Sound judgment, discretion and a high level of integrity when handling valuable merchandise and sensitive information.
• Experience with inventory management, point-of-sale systems, cash handling and store reporting.
• Confidence addressing employee performance and customer-service concerns constructively.
• Ability to work independently while communicating effectively with ownership.
• Availability to work a flexible retail schedule, including evenings, weekends and holidays as required.

Application Notice

By applying to this opportunity, you consent to Connect Consulting Inc. collecting and using your professional information for recruitment purposes, including sharing your resume or candidate profile with prospective employers evaluating candidates for this role.

Submission of your application does not guarantee representation or employment. We thank all applicants for their interest in the posted position, however only those individuals who meet the qualifications of the role will be contacted by our team.

Connect Consulting Inc./Connect Recruitment will never request payment from candidates at any stage of the recruitment process.