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Computing Concepts

Computing Concepts

60 jobs near Columbus, OH

Computing Concepts Inc

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IT Support Specialist / Desktop support (5 new openings)

Columbus, OH · On-site

$24/hr

... computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person • Create a positive customer support experience, build rapport and trust with end ...

Computing Concepts Inc

Be Seen First

IT Support Specialist / Desktop support (5 new openings)

Columbus, OH · On-site

$24/hr

... computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person • Create a positive customer support experience, build rapport and trust with end ...

TekWissen

Could Architect

Atlanta, GA · On-site

Company Description Length of contract: 4 Years Distributed Computing Grid * distributed computing concepts familiarity * elastic computing and resilience * virtualization and containers ...

IBM

Consultant - AI Engineer

Denver, CO · On-site

Exposure to cloud computing concepts and technologies, with an understanding of how they integrate with Snowflake platforms. • Implementation Expertise: Experience implementing data and AI use ...

J&M Group

AWS Engineer

Toronto, ON · On-site

* Strong understanding of cloud computing concepts: Including IaaS, PaaS, and SaaS models. * Proficiency in AWS services: Such as EC2, S3, RDS, VPC, IAM, CloudWatch, CloudTrail. * Networking and ...

Sarian, Inc.

Azure Data Technical Lead

$65 - $84.75/hr

In-depth knowledge of cloud computing concepts and services, particularly within the Azure ecosystem. • DevOps: Experience with CI/CD pipelines, version control (e.g., Git), and infrastructure as ...

Futran Tech Solutions Pvt. Ltd.

Overseas Contractor

Irvine, CA · On-site

$76.50 - $96.25/hr

Cloud Computing Familiarity with cloud computing concepts and technologies including containerization Kubernetes and cloudnative architectures * Telecommunications Understanding of telecommunications ...

Han Staffing

Core .NET Backend Developer

Iselin, NJ · On-site

Basic knowledge of AWS services and cloud computing concepts. * Familiarity with monitoring tools like Dynatrace and Grafana. * Experience with Agile methodologies, including CI/CD, Application ...

Tech Digital Group

.Net Developer - AWS

Dallas, TX

Understanding of cloud computing concepts, including scalability, security, and cost optimization. CI/CD: Experience with CI/CD pipelines and tools like AWS CodePipeline, Jenkins, etc. Database ...

J&M Group

Product Architect

Mississauga, ON · On-site

Strong understanding of cloud computing concepts, architectures, and services (e.g., AWS, Azure, Google Cloud) * Expertise in cloud security best practices, compliance standards, and regulatory ...

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IT Support Specialist / Desktop support (5 new openings)

IT Support Specialist / Desktop support (5 new openings)

Computing Concepts Inc

Columbus, OH • On-site

$24/hr

Contractor

Posted 4 days ago

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Job description

The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent sustomer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
***Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment**