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Computer Services USA

60 jobs near Columbus, OH

USA Today Co

Press Operator

Des Moines, IA · On-site

$22/hr

Gannett Publishing Services/USA TODAY CO. * Des Moines, IA. * $22.00 per hour. * *$2,250 Sign-on ... Responsible for press and computer to plate (CTP) operation across assigned shifts. This role is ...

USA Today Co

Press Operator

Des Moines, IA · On-site

$22/hr

Gannett Publishing Services/USA TODAY CO. * Des Moines, IA. * $22.00 per hour. * *$2,250 Sign-on ... Responsible for press and computer to plate (CTP) operation across assigned shifts. This role is ...

Micro Center

RETAIL COMPUTER TECHNICIAN

Fairfax, VA · On-site

$18.75 - $24.75/hr

... service status. Responsibilities : • Provide in-person consultations and troubleshooting to ... Founded in 1979, the company is headquartered in Hilliard, USA, with a team of 1001-5000 employees.

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Computer Services Manager, Sr. (Eastern Range)

Computer Services Manager, Sr. (Eastern Range)

By Light Professional IT Services

Cape Canaveral, FL • On-site

Full-time

Posted 7 days ago

Job description

Job Summary:
By Light Professional IT Services is seeking a Computer Services Manager to join our team. This position is responsible for responding, prioritizing, and coordinating resolution of service requests residing on Air Force networks.
Responsibilities:
• Responsible for supervision of Customer Service Representatives and Computer Services Engineers
• Timesheet approver
• Operational Manager
• Escalation point of contact for the contract structure
• Actively monitor the Service Level agreements to ensure the metrics are met
• Monitor and perform Q/A Functions on tickets and SOPs
• Ensure the completeness and accuracy of tickets
• Be a POC for technical escalation within the team and to tier 3/4 support.
• Weekly and monthly reports as required by management to include status of projects/Operations.
• Duties to include Queue management for the region/team.
• Provide remote support as well as onsite support for customers at PSFB, CCSFS, and GSU’s, and Very Important Persons (VIPs) as necessary
• Interface for all service requests related to SLD45 Communications environment and mission applications
• Provide Operations & Maintenance (O&M) support of the Delta
• Provide timely acknowledgement of service requests, problem identification, root cause analysis, escalation, resolution, and closure for all service requests. Response to service requests shall be based on the prioritization level and SLAs identified by the Government
• Ensure customer satisfaction benchmarks and current metrics are tracked.
• Provide a status on service requests for users (i.e., via an automated self-accessible portal or through direct follow-up communication)
• Provide end-user account administration services (add/change/remove)
• Provide deskside support to resolve customer service requests
Qualifications:
Required:
• Bachelor’s Degree (and) 4 years of related experience. Without a Bachelor’s/Technical Degree, 8 years of related experience is required
• Meet or exceed DoD 8570.1 requirements as follows: Information Assurance Technical (IAT) Level II which consists of either: Security+ CE, GSEC, or SSCP
• Active DoD Secret Clearance
Preferred:
• Experience working in an environment supporting Executive customers with information technology requirements
• Familiarity with Air Force BMC Remedy system
• Familiarity with Air Force CIPS system
Company:
BY LIGHT Professional IT Services is a provider of IT, cloud, cyber and infrastructure solutions to the US Federal Government. Founded in 2002, the company is headquartered in Arlington, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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