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CommUnityCare

CommUnityCare

60 jobs near Columbus, OH

CommUnityCare

Patient Services Representative

$18 - $22.75/hr

Maximize CommUnityCare resources through efficient scheduling practices. * Interview new patients and/or their representative to identify the proper match with a CommUnityCare clinic and primary care ...

CommUnityCare

WI · On-site

$56K - $77K/yr

This position may require travel between CommUnityCare sites. Responsibilities Essential Duties (at least 5 that are non‑negotiable duties and are pertinent to successfully completing the job ...

CommUnityCare

Pharmacist, Staff PRN

Austin, TX · On-site

$59 - $69.25/hr

Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly professional manner at all times. * Uphold and ensure compliance and attention to all ...

CommUnityCare

Pharmacy Technician Lead

Austin, TX · On-site

$17.25 - $21/hr

Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly professional manner at all times. Uphold and ensure compliance and attention to all ...

CommUnityCare

$45K - $62K/yr

This position may require travel between CommUnityCare sites. Responsibilities Essential Duties (at least 5 that are non‑negotiable duties and are pertinent to successfully completing the job ...

CommUnityCare

Speech Language Pathologist

Austin, TX · On-site

Ensure all actions, job performance, personal conduct and communications to always represent CommUnityCare in a highly professional manner. * Experience/knowledge of Joint Commission accreditation ...

CommUnityCare

Clinical Dietitian

Austin, TX · On-site

$66K/yr

... CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical ...

CommUnityCare

Pharmacist - Pharmacy Warehouse

Austin, TX · On-site

$57.75 - $69.25/hr

... CommUnityCare and City of Austin to ensure the clinics are following set policies and procedures Assist with development of a formulary for the clinics, in conjunction with the Class D Pharmacist in ...

CommUnityCare

Physician - Family Medicine

Austin, TX · On-site

... CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical ...

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Patient Services Representative

Remote

CommUnityCare
See more jobs at CommUnityCareexternal

$18 - $22.75/hr

Other

Posted 6 days ago

Job description

Overview
**REMOTE FOR CENTRAL TEXAS ONLY**
In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for serving as the initial point of contact for new and established CommUnityCare patients. Functions include appointment scheduling, providing information about the status of patient prescriptions, serving as a single point-of-contact for community providers serving CommUnityCare patients, and relaying messages to clinic staff as needed.
Responsibilities
Essential Duties:
  • Provide exceptional customer service to all patients, including but not limited to, scheduling and confirming
    appointments, using a multiline phone, and performing data entry into the EPIC Electronic Practice Management
    (EPM) system.
  • Accurately and promptly schedule, reschedule, and cancel physician patient appointments for the convenience of
    the patient and/or their representative. Maximize CommUnityCare resources through efficient scheduling practices.
  • Interview new patients and/or their representative to identify the proper match with a CommUnityCare clinic and
    primary care provider (PCP). Gather patient demographic and insurance information to begin the scheduling
    process.
  • Identify urgent scheduling needs and prioritize them with the appropriate clinic.
  • Resolve patient inquiries as directed.
  • Facilitate financial screening services.
  • Perform other duties as assigned.
  • Ensure a positive patient experience through professional interaction with patients and proper phone greeting
    etiquette.
  • Maintain strict confidentiality of personal health information (PHI).
  • Meet or exceed identified patient experience metrics
  • Schedule appointments accurately and efficiently, using established guidelines.
  • Follow standardized patient scheduling practices, utilizing telephone scripts as provided.
  • Maintain a positive and flexible attitude, cooperate and work collaboratively to help others.
  • Embrace diversity throughout the workplace with patients, their families, and co-workers by making a genuine
    effort to understand the needs of others.
  • Collaborate with all departments and divisions of CommUnityCare to provide patient-centered care.
  • Follow the CommUnityCare Code of Conduct and exhibit CommUnityCare Core Values at all times
Knowledge/Skills/Abilities :
  • Knowledge of appointment scheduling.
  • Ability to implement defined scheduling protocols.
  • Strong customer service skills, including the ability to resolve patient complaints or refer them
    appropriately to the manager.
  • Working knowledge of the Epic EPM/EMR Systems and standard Microsoft Office tools, including
    Outlook, Word, and Excel.
  • Bilingual (English/Spanish) strongly preferred.
  • Ability to multitask while working in a fast-paced environment.
Qualifications
MINIMUM EDUCATION: High school diploma or equivalent
MINIMUM EXPERIENCE:
  • 1 year previous experience in a medical or call-center setting required
  • Ability to type at least 45 wpm
  • Previous scheduling, registration, billing, or administrative assistant experience

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