The Retention Specialist helps CommunityCare achieve membership growth and retention targets by establishing strong relationships with members and community partners. This role creates positive ...
New
20 Communitycare Health Centers Jobs Hiring Near You
The Retention Specialist helps CommunityCare achieve membership growth and retention targets by establishing strong relationships with members and community partners. This role creates positive ...
New
The Retention Specialist helps CommunityCare achieve membership growth and retention targets by establishing strong relationships with members and community partners. This role creates positive ...
New
The Retention Specialist helps CommunityCare achieve membership growth and retention targets by establishing strong relationships with members and community partners. This role creates positive ...
New
Staff Pharmacist
Austin, TX · On-site
$59 - $69.25/hr
Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly professional manner at all times. * Uphold and ensure compliance and attention to all ...
Staff Pharmacist
Austin, TX · On-site
$59 - $69.25/hr
Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly professional manner at all times. * Uphold and ensure compliance and attention to all ...
Pharmacy Technician Lead
Austin, TX · On-site
$17.25 - $21/hr
Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly professional manner at all times. Uphold and ensure compliance and attention to all ...
New
Pharmacy Technician Lead
Austin, TX · On-site
$17.25 - $21/hr
Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly professional manner at all times. Uphold and ensure compliance and attention to all ...
New
The Facilities Security Coordinator is responsible for ensuring a safe and secure work environment for employees and guests at the CommunityCare Member & Resource Center. The Facilities Security ...
The Facilities Security Coordinator is responsible for ensuring a safe and secure work environment for employees and guests at the CommunityCare Member & Resource Center. The Facilities Security ...
The Cost Containment Specialist is responsible for ensuring CommunityCare receives appropriate reimbursement of payment on claims. The Specialists will take actions such as identification of ...
New
The Cost Containment Specialist is responsible for ensuring CommunityCare receives appropriate reimbursement of payment on claims. The Specialists will take actions such as identification of ...
New
Physician - Pediatrician
Round Rock, TX · On-site
$158K - $204K/yr
... CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical ...
Physician - Pediatrician
Round Rock, TX · On-site
$158K - $204K/yr
... CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical ...
Pharmacist - Pharmacy Warehouse
Austin, TX · On-site
$57.75 - $69.25/hr
Monthly onsite visits/inspections of Class D pharmacies for CommUnityCare and City of Austin to ensure the clinics are following set policies and procedures. Assist with development of a formulary ...
Pharmacist - Pharmacy Warehouse
Austin, TX · On-site
$57.75 - $69.25/hr
Monthly onsite visits/inspections of Class D pharmacies for CommUnityCare and City of Austin to ensure the clinics are following set policies and procedures. Assist with development of a formulary ...
... CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical ...
... CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical ...
Clinical Dietitian [Part-Time]
Pflugerville, TX · On-site
$33K/yr
... CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical ...
Clinical Dietitian [Part-Time]
Pflugerville, TX · On-site
$33K/yr
... CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical ...
... CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical ...
... CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical ...
Physician - Family Medicine
Austin, TX · On-site
... CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical ...
Physician - Family Medicine
Austin, TX · On-site
... CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical ...
Improves the understanding and sensitivity to the unique needs of the CommunityCare population. This role spends 100% of time on quality program activities. KEY RESPONSIBILITIES: The Stars and ...
Improves the understanding and sensitivity to the unique needs of the CommunityCare population. This role spends 100% of time on quality program activities. KEY RESPONSIBILITIES: The Stars and ...
Clinical Dietitian
Austin, TX · On-site
$66K/yr
... CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical ...
Clinical Dietitian
Austin, TX · On-site
$66K/yr
... CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical ...
... CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical ...
... CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical ...
Physician - OB/GYN (Women's Health)
Bastrop, TX · On-site
$200 - $300/hr
Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly professional manner at all times. * Uphold and ensure compliance and attention to all ...
Physician - OB/GYN (Women's Health)
Bastrop, TX · On-site
$200 - $300/hr
Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly professional manner at all times. * Uphold and ensure compliance and attention to all ...
... CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical ...
... CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical ...
... CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical ...
... CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical ...
Advanced Practice Provider- Women's Health
Bastrop, TX · On-site
$101K - $139K/yr
... CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical ...
Advanced Practice Provider- Women's Health
Bastrop, TX · On-site
$101K - $139K/yr
... CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical ...
Physician - Family Medicine
Austin, TX · On-site
$200 - $250/hr
Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly professional manner at all times. * Uphold and ensure compliance and attention to all ...
Physician - Family Medicine
Austin, TX · On-site
$200 - $250/hr
Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly professional manner at all times. * Uphold and ensure compliance and attention to all ...
Medicare & Individual Marketing - Medicare Retention Specialist 176-1031
Tulsa, OK • On-site
Full-time
Posted 3 days ago
New
Job description
JOB SUMMARY:
Responsible for retaining existing Medicare and Individual Health Plan members through proactive outreach, exceptional service, and personalized support. The Retention Specialist helps CommunityCare achieve membership growth and retention targets by establishing strong relationships with members and community partners. This role creates positive touchpoints beyond customer service assistance needs to foster brand loyalty, satisfaction, and continued enrollment.
KEY RESPONSIBILITIES:
QUALIFICATIONS:
EDUCATION/EXPERIENCE:
CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin
Responsible for retaining existing Medicare and Individual Health Plan members through proactive outreach, exceptional service, and personalized support. The Retention Specialist helps CommunityCare achieve membership growth and retention targets by establishing strong relationships with members and community partners. This role creates positive touchpoints beyond customer service assistance needs to foster brand loyalty, satisfaction, and continued enrollment.
KEY RESPONSIBILITIES:
- Conduct proactive outreach to current members, including onboarding calls (1 week post-enrollment, during the effective week, and 60 days after effective date), to assess satisfaction, address concerns, and promote continued enrollment.
- Conduct benefit meetings, new member orientation sessions, ANOC (Annual Notice of Change) meetings, and other educational events to ensure members are fully informed about CommunityCare benefits and offerings.
- Contact at-risk members with outbound retention calls, providing education on plan benefits, value, and available resources.
- Receive inbound calls from members with questions about benefits, coverage, or renewal processes, ensuring high-quality service and issue resolution.
- Build and maintain partnerships within the community (e.g., senior centers, health systems) to support retention initiatives and promote CommunityCare's presence.
- Coordinate and participate in wellness activities, health benefit fairs, and other member engagement events throughout the service area.
- Work with internal departments (sales, marketing, customer service) to create smooth transitions for new enrollees and resolve member concerns.
- Communicate and validate the value of CommunityCare's benefits, resources, and brand with members and community partners.
- Update and maintain member records in the marketing database accurately and timely.
- Monitor and report on retention trends, member feedback, and opportunities for improvement.
- Prepare and distribute retention and educational materials as needed.
- Perform other duties as assigned.
QUALIFICATIONS:
- Strong oral and written communication skills, with active listening and empathy.
- Highly organized with the ability to prioritize multiple tasks effectively.
- Knowledge of Medicare Advantage and Individual Health Plan products and ability to explain them clearly.
- Proficient in Microsoft Office applications and data entry systems.
- Professionalism in all member interactions; ability to maintain confidentiality and handle sensitive information.
- Bilingual skills a plus.
- Valid driver's license, proof of vehicle insurance, and successful completion of a Motor Vehicle Record (MVR) check.
- Successful completion of Health Care Sanctions background check.
EDUCATION/EXPERIENCE:
- High School Diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum 4 years of experience in insurance, healthcare, customer service, marketing, or a related field.
- At least 2 years in a customer service or member retention role, preferably in healthcare or insurance.
- Licensed Life and Health Insurance Agent in the State of Oklahoma, or ability to obtain license within 45 days of hire.
CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin