Chippewa County, Wi

Salary: $32.37 - $35.19 Hourly
Location : 711 N. Bridge St., Chippewa Falls, WI 54729, WI
Job Type: Full-Time
Job Number: 2026-31
Department: Department of Human Services
Division: DHS-Recovery & Wellness Consortium
Opening Date: 08/21/2026
Closing Date: 9/7/2026 4:30 PM Central
Purpose of Position
JOB SUMMARY
The job duties of the Quality Assurance and Improvement Coordinator - Recovery and Wellness Consortium (RWC) include but are not limited to support and assist the RWC in providing technical and programmatic assistance for overall administration and management of the Consortium. This includes quality improvement and compliance monitoring. Collaboration with administration, service facilitators, consumers, and community vendors to ensure positive consumer outcomes within CCS is essential. Provide responsive, courteous and efficient service to County residents and the general public.
Go to Job Description for full position description and search: Quality Assurance and Improvement Coordinator - RWC.
Application Deadline: Monday, September 7th, 2026 at 4:30 PM.
Interviews will be conducted on Tuesday, September 15th and Wednesday, September 16th, 2026.
NOTE: This position is a full-time, remote/work from home position and will not have an on-site workspace, however there are required monthly in-person meetings located at the Chippewa County Courthouse (Chippewa Falls, WI). Must reside in Wisconsin and have the ability to report to the Chippewa County Courthouse as job demands require.
Essential Duties and Responsibilities
DUTIES AND RESPONSIBILITIES
The duties described below are indicative of what the Quality Assurance and Improvement Coordinator - RWC might be asked to perform. This job description is to incorporate any county ordinances created for the position of Quality Assurance and Improvement Coordinator - RWC. This is not an exhaustive list of job responsibilities and therefore other duties may be assigned:
Administrative Functions:

• Provide assistance with Recovery and Wellness Consortium quality control efforts; provide and coordinate staff development and training; evaluate programs and procedures for effectiveness and efficiency; ensure compliance of all programs.
• Work jointly with RWC Operations Administrator, Managers, Supervisors and other staff within the RWC in a cooperative effort to ensure effective operations.
• Work as a liaison with CCS vendors to problem solve and provide guidance, training and information to staff and/or vendors to improve overall system compliance and ensure recovery-oriented services are provided.
• Work with staff and/or vendors regarding education and application of local, state, and federal legislation, regulations, policies and administrative rules.
• Provide technical assistance to staff, consumers and the general public about RWC programs and services.
• Serve as a resource to service facilitators regarding service authorization, program values, and development of individualized plans of care. Available for day-to-day consultation and guidance.
• Maintain proficient working knowledge of the Electronic Health Record. Provide training and technical assistance to staff in utilization of the system. Evaluate system for efficiency and assist in improvement processes.
• Interact and communicate, both orally and in writing, with local agencies, organizations, and state bureaus, acting as an advocate for and interpreting agency programs, responsibilities, and consumer needs; address public concerns with eligibility; represent the Division and the agency as a liaison to community groups and provides information about available services and programs as requested.

• Work to achieve active involvement and participation of schools, court, health care providers, and other appropriate community resources in resolving problems.
• Use discretion with consumers; observe rules of confidentiality and maintain non-judgmental attitude.

Customers:

• All prospective, current or past DHS consumers.

Team Members:

• Any professional, paraprofessional or other stakeholder we work with in the serving of consumers.

Minimum Qualifications
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required at the time of hire or for the continuation of employment.
EDUCATION AND/OR EXPERIENCE:

• Bachelor degree in Social Work or a related field required (e.g. psychology, sociology, etc.) required.
• Minimum of three (3) years related experience required.
• Program specific training may be an additional requirement where relevant.
• Social Work Certification preferred.
  • If the certification is from another state, employee must obtain a WI State Social Work Certification within one (1) year of employment.
• A valid driver's license required.

Chippewa County offers a comprehensive benefit package that includes the following:

• Health Insurance - The County's Health Plan's Third Party Administrator (TPA) is AmeriBen. The network is Anthem BluePreferred network including most medical providers in the Chippewa Valley. The plan has a $3,000 - Individual and $6,000 - Family deductible with an HRA funding. There are four (4) Tier options for coverage: Employee only, $30 per month, Employee + Child(ren), $124 per month, Employee + Spouse, $150 per month, and Family, $212 per month.
• Health Reimbursement Account (HRA) - The County contributes money on the employee's behalf and can be used for qualified Medical, Dental, or Vision expenses. All employees and dependents enrolled on the Health Insurance Plan qualify. A total of $500 per person enrolled on the plan, up to a max of 4 - $2,000 annually.
• Near-Site Clinic - All employees and dependents enrolled on the Health Insurance Plan have access to services at ReforMedicine. Services with ReforMedicine are FREE!
• Musculoskeletal Partner - Physical Therapy - All employees and dependents enrolled on the Health Insurance Plan have access to services at Doctors of Physical Therapy. Services with Doctors of Physical Therapy are FREE!
• Care Navigation - All employees and dependents enrolled on the Health Insurance Plan have the ability to utilize SorlarteHealth - Amplify Network. Amplify is a Tier 1 In-Network practitioners available for Chippewa County members to use. All Amplify providers are independent and are not within a large health system. The use of any Amplify provider will be $0 out-of-pocket expense! No deductible, no co-pay, and no co-insurance!
• Wisconsin Retirement System (WRS - ETF) - Employees (GME) will begin contributing 7.20% (2026) immediately to the state pension program through WRS. The County will match the employee contribution, 7.20% for a total of 14.40%. This percentage may change each year based on state requirements.
  WPPA (Protective with Social Security) will begin contributing 7.20% (2026) immediately to the state pension program through WRS. The County will contribute 14.70% for a total of 21.90%. This percentage may change each year based on state requirements.
• Additional Insurance Plans Offered: Dental, Vision, Life, Accident, and Critical Illness, Short-Term (GME only) and Long-Term Disability Insurance; Flexible Spending and Dependent Care Accounts.
• PTO - accrual equal to 7.09 hours of PTO per pay period (26 pay periods in a year). An employees total accrued PTO may not exceed four hundred eighty (480) hours. PTO hours roll over year to year.
• Holidays - 10 paid holidays per year.

For additional benefit details and premiums, please refer to the Chippewa County website and click on Government, Human Resources, and on the left-hand side Employee Benefits. Or click to go to the page directly!
A GREAT CAREER BEGINS WITH CHIPPEWA COUNTY!
01
Which of the following best describes your level of education?

• Bachelor's degree
• Master's degree

02
Please list degree field:
03
Are you currently certified as a Social Worker in Wisconsin?

• Yes
• No

04
If yes, please enter your WI Social Worker certification number:
05
If yes, but in another state - please provide the state and certification name/number:
06
If certification is from another state, you are required to obtain a Wisconsin Social Worker certification within one (1) year of employment. Do you understand this?
07
Do you have at least three (3) years of professional work experience in social work, behavioral health, human services, program coordination, quality improvement, compliance or a related field?

• Yes
• No

08
If yes, briefly describe your relevant professional experience, including your responsibilities and experience providing technical or program assistance, administering or managing programs, and/or coordinating services or activities.
09
Describe your experience and knowledge related to the Comprehensive Community Services (CCS) Program. Include whether you have worked directly with CCS, your role and responsibilities, and your understanding of the program, its purpose, and the populations/services it supports.
10
Describe your experience with quality improvement, compliance monitoring, program oversight, or related activities. Include any experience reviewing data or documentation, identifying areas for improvement, monitoring compliance with requirements, developing corrective actions, or implementing process improvements.
11
Describe your experience collaborating with multiple teams, agencies, vendors, consumers/participants, providers, or other stakeholders to coordinate services, resolve issues, and achieve program objectives. Provide an example that demonstrates your approach to collaboration.
12
Have you ever been asked to separate employment or have you been discharged?

• Yes
• No

13
If yes, please provide details:
14
Do you have a valid driver's license?

• Yes
• No

15
The Quality Assurance and Improvement Coordinator - RWC (Multi-County Consortium) position is a full-time, remote/work from home position and will not have an on-site workspace, however there are required monthly in-person meetings located at the Chippewa County Courthouse (Chippewa Falls, WI). Do you understand this requirement?

• Yes
• No

16
The Quality Assurance and Improvement Coordinator - RWC (Multi-County Consortium) position requires weekly to monthly travel to attend appointments/meetings within the Multi-County Consortium. The most traveled to Counties are Chippewa and Dunn with the occasional travel to Buffalo, Burnett, Pepin, Pierce, Polk, Rusk, and Washburn. Travel and meetings will occur between 7:30 am - 4:30 pm. Do you understand this?

• Yes
• No

17
Candidates must reside in Wisconsin and have the ability to report to the Chippewa County Courthouse as job demands require. If you do not currently live in Wisconsin, are you willing to relocate?
18
An ergonomically correct and confidential workspace is required for this position. The employee must provide broadband internet access at their own expense. Do you understand, and are you willing and able to accommodate this requirement?

• Yes
• No

19
Please provide your internet connection information: including vendor and speed (include both upload and download speeds). If you don't know your internet connection speeds, you can run a test to capture this information at: https://www.speedtest.net/.
20
Interviews will be conducted on Tuesday, September 15th and Wednesday, September 16th, 2026, in-person at the Chippewa County Courthouse. Are you available to interview on these days?

• Yes
• No

Required Question