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Job Summary:
Cents is a leading vertical SaaS platform revolutionizing the garment care and laundry services industry. They are seeking a Product Manager to oversee the self-service ecosystem, focusing on integrating hardware and software solutions to enhance operational efficiency and customer experience.
Responsibilities:
• Own the strategy and roadmap for Cents’ self-service ecosystem across Cents’ self serve eco-system.
• Mobile applications for route managers and operators
• Act as the primary product bridge between Cents and Laundroworks systems, aligning priorities and driving unified execution.
• Partner closely with hardware and firmware engineers to ensure seamless integration between physical devices and software systems.
• Collaborate with mobile and backend engineering teams to deliver intuitive, reliable, and scalable solutions.
• Work with leadership stakeholders and external-facing teams to incorporate feedback from distributor relationships and route operators into product strategy.
• Translate complex operational workflows into clear product requirements and technical specifications.
• Manage competing priorities across multiple product surfaces while maintaining a cohesive long-term vision.
• Ensure clarity and alignment across internal and external stakeholders through strong communication and roadmap transparency.
• Measure and improve key outcomes including device adoption, transaction reliability, operator efficiency, and end-customer satisfaction.
• Define and evolve product capabilities across:
• Machine and device management tools
• Hardware-integrated software and firmware collaboration
• Employee management and workflow applications
• Customer-facing mobile app (payments, cycle tracking, machine status)
Qualifications:
Required:
• 4–7+ years of Product Management experience, preferably in SaaS, hardware-enabled software, fintech, or mobile-heavy environments.
• Strong technical fluency — comfortable working with firmware, hardware integrations, APIs, and mobile engineering teams.
• Experience owning complex, multi-surface products with multiple user personas.
• Proven ability to manage cross-functional stakeholders across engineering, leadership, and external partners.
• Strong roadmap definition and prioritization skills in ambiguous, high-impact environments.
• Exceptional communication skills — able to clearly articulate product decisions to both technical and non-technical audiences.
• Experience working in environments that require operational empathy (field teams, distributed operators, physical device ecosystems).
• Comfortable balancing long-term platform thinking with short-term execution needs.
Company:
Cents is a laundromat software platform that helps laundromat owners streamline their operations and enhance customer experience. Founded in 2019, the company is headquartered in New York, USA, with a team of 51-200 employees. The company is currently Growth Stage.