Catchcorner

A Customer Service Representative (CSR) serves as the primary connection between an organization and its customers, handling inquiries, resolving problems, and ensuring a positive client experience. As a team member within the customer service department, the CSR contributes to maintaining customer satisfaction and reinforces the company’s reputation for excellent service.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat
• Resolve product or service issues efficiently and courteously
• Maintain accurate customer records and document interactions
• Collaborate with other departments to address customer concerns
• Provide information about products, services, and policies
• Follow up to ensure customer satisfaction and issue resolution

Required Qualifications

• 2+ years of experience in customer service

Preferred Qualifications

• High school diploma or equivalent

CatchCorner by Sports Illustrated is a sports booking app and website that lets you find and rent local sports facilities, fields, and court