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Network Operations Center (NOC) Technician / Network Controller

Location: Scott AFB
Clearance Required: Active Secret (Top Secret Eligible)
Shift: Operations (Shift Work Potentially Required)

Position Overview

CarverBeth is seeking highly motivated and technically skilled Network Operations Center (NOC) Technicians / Network Controllers to support mission-critical Department of Defense (DoD) networks. This role provides real-time operational support, fault management, and network restoration across global enterprise environments, including the Defense Information Systems Network (DISN).

As part of CarverBeth's elite operations team, you will play a critical role in maintaining global network availability, supporting mission partners, and ensuring rapid resolution of network incidents across multiple theaters. A significant part of this effort will include circuit migrations off legacy systems Cisco 15454 and Sycamore SN9K to modernized MPLS and Transport equipment.

Primary Responsibilities

• Create, update, and manage incident tickets using IT Service Management (ITSM) tools
• Monitor network events and system performance across multiple platforms in a 24x7x365 environment
• Perform incident correlation and fault analysis, including alarm filtering, root cause identification, and impact assessment
• Isolate and troubleshoot network faults across systems, hardware, software, circuits, and facilities
• Coordinate with internal teams and external service providers to resolve incidents and restore services
• Provide real-time situational awareness and notifications to leadership and mission partners
• Execute network/service restoration activities, including rerouting and normalization of services during outages or degradations
• Track and document incidents, reroutes, and resolutions within configuration management databases (CMDB)
• Support Tier 1 / Tier 2 operations for outages, service degradation, and incident response
• Escalate incidents appropriately and provide detailed status reporting and communication
• Collaborate with shift leads and Operations & Maintenance (O&M) leadership for guidance and execution
• Contribute to training, SOP development, and continuous process improvement within the NOC
• Provide technical expertise and guidance to peers and customers for complex network issues
• Operate and troubleshoot across DISN technologies including:
• Routers, switches, and crypto devices
• Optical transport (DWDM, MSPP, Optical Switching)
• Vendor platforms (Cisco, Juniper, Promina, etc.)
• DSN/DRSN and video services

Basic Qualifications

• Active DoD 8570 IAT Level II Certification (Security+ CE or equivalent) at start date
• Ability to work in a 24/7 shift-based operational environment
• Experience in one or more of the following:
• Alarm surveillance
• Fault management
• LAN maintenance
• Performance monitoring
• Hands-on expertise in three or more of the following:
• Routers, switches, crypto devices
• Cisco / Juniper platforms
• Optical transport (DWDM, MSPP)
• DSN/DRSN or video services
• Strong understanding of IP and transport network topologies
• Active Secret clearance with the ability to obtain and maintain Top Secret

Preferred Qualifications

• Experience in Tech Control Facility or Cyber Transport Operations
• Familiarity with circuit provisioning, vendor coordination, and telecom operations
• Knowledge of IP architecture and enterprise network design
• Background in Telco NOC, OSP/ISP (Outside/Inside Plant) environments
• Proficiency with Microsoft Office tools (Outlook, Excel, Word, PowerPoint, Teams)
• Experience with:
• Change management processes
• Advanced fault and performance monitoring tools
• Additional certifications highly desired:
• CCNA / CCNP / CCIE
• CySA+, CASP+
• JNCIA / JNCIE
• ITIL v4
• SolarWinds Certified Professional
• F5 Certified Specialist
• Citrix (CCA-N / CCA-V)