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Carter Bank

60 Carter Bank Jobs Hiring Near You

Carter Bank

Bank Help Desk Analyst

Martinsville, VA · On-site

$19.25 - $26.25/hr

Carter Bank is seeking a Bank Help Desk Analyst to support retail and back office departments with core financial and banking applications. The role involves assisting retail branches with customer ...

Carter Bank and Trust

Branch Manager-Vinton

Vinton, VA · On-site

... Carter Bank brand * Demonstrate and provide oversight to assure the effective and consistent application of retail operating model defined behaviors, skills, and tools * Actively participate in ...

Carter BloodCare

Records Auditor (52479)

Bedford, TX · On-site

The RA exemplifies and champions Carter BloodCare (CBC) Core Values and Code of Conduct. This ... Minimum of 1 year experience with phlebotomy or a process-driven role in blood banking (or another ...

CARTER BLOODCARE

Records Auditor (52479)

Bedford, TX · On-site

The RA exemplifies and champions Carter BloodCare (CBC) Core Values and Code of Conduct. This ... Minimum of 1 year experience with phlebotomy or a process-driven role in blood banking (or another ...

Carter BloodCare

Records Auditor (52479)

Bedford, TX

The RA exemplifies and champions Carter BloodCare (CBC) Core Values and Code of Conduct. This ... Minimum of 1 year experience with phlebotomy or a process-driven role in blood banking (or another ...

Aston Carter

Lending Officer

Wahpeton, ND · On-site

$70K - $150K/yr

... bank policyMentor and support junior lending staff in credit processes and portfolio ... About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of ...

Aston Carter

Cash Management Analyst

Vienna, VA · On-site

$31.25 - $36.06/hr

Maintain the POS-Bank transaction auto-reconciliation rules database in Oracle and resolve ... About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of ...

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All JobsCarter Bank Jobs

Bank Help Desk Analyst

Carter Bank

Martinsville, VA • On-site

$19.25 - $26.25/hr

Full-time

Posted 6 days ago

Job description

Job Summary:
Carter Bank is seeking a Bank Help Desk Analyst to support retail and back office departments with core financial and banking applications. The role involves assisting retail branches with customer inquiries related to debit card transactions and online/mobile banking, as well as tracking and reporting issues to the Bank Help Desk Supervisor.
Responsibilities:
• Communicates with branches and departments through telephone and email
• Answers questions and offers advice and assistance to branch/department personnel regarding core applications such as DNA, Nautilus and Carter on the Go Admin
• Provides assistance to branches about debit card transactions using Client Central
• Provides assistance to branches in regard to Admin access of Carter on the Go and PartnerCare
• Tracks all call inquiries and details according to established Bank Help Desk policies and procedures
• Reports any issues that users find with the software or any changes/enhancements that need to be made to the Bank Help Desk Supervisor for further review
• Recommends need for additional training over a particular area or concern of a particular individual to the Bank Help Desk Supervisor
• Will notify Bank Help Desk Supervisor if there seems to be an issue that is or has the potential to affect other departments or the bank as a whole so it can be handled immediately
• Attends training sessions that include but are not limited to Retail Branch Associates to ensure assistance offered is the same as given to branch through other channels
• Responsible for monitoring and responding to Customer Service emails
• Responsible for receiving Death Notification activities and disabling all ancillary services
• Provide support to branches experiencing issues with the ATM by reporting issues to vendors for resolution
• Responsible for monitoring and responding to Carter on the Go Web Messages
Qualifications:
Required:
• High school diploma or equivalent required
• Strong technical proficiency with financial and banking systems and software
• Excellent customer service skills
• Strong verbal and written communication skills
• Ability to perform effectively in fast-paced environment
• Ability to work within a team setting and independently, when needed
• Knowledge of Microsoft Office products, especially Word and Excel
• Standing, walking, bending and stooping required
• Must be able to sit at a desk for long periods of time and use a computer
• Must be able to occasionally move or lift up to 10 pounds
• May be asked to work supplemental hours periodically
• Limited travel required occasionally during and after business hours
Company:
Carter Bank is a community bank that offers loans, credit cards, personal, and business banking services. Founded in 1974, the company is headquartered in Martinsville, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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