Carol Stream Public Library

Description

*This is a part-time, IMRF and VSP vision insurance eligible, 25 hours/ week supervisory position that requires availability to work evening and weekend shifts. This position accrues Sick and Vacation time monthly, and receives 2 paid holidays and 2 Floating Holidays annually*

Position Summary:

Direct the workflow of the department and delegate a variety of clerical tasks while performing the responsibilities of a Patron Services Clerk.

Essential Job Duties and Responsibilities:

Assist in training and coaching Patron Services Clerks and Materials Clerks

Resolve customer disagreements positively

Issue Special Borrowing Accounts

Examine, and appropriately route, materials for review

Maintain billing for damaged and unreturned materials within the Library and the SWAN consortium

Analyze report data for problem solving with patron accounts and circulated materials

Serve as Team Leader which includes handling patron concerns, managing emergencies and opening and closing of the facility

Balance cash drawer

Facilitate meeting room reservation requests

Other duties as assigned

Requirements

Education:

High School diploma or equivalent

Experience:

Two years public library Patron Services department experience preferred

Two years customer service experience

Knowledge, Skills and Abilities:

Strong customer service orientation

Ability to handle cash and credit transactions

Ability to interpret and execute detailed procedures

Interpersonal skills using tact, patience and courtesy

Aptitude to direct others in their work

Attention to detail, accuracy and organization

Works collaboratively as a member of a team and independently with minimal direction

Uses verbal, written and electronic communication effectively

Proficient in using a personal computer and office productivity software

Applies creative problem-solving to a variety of situations

Working Conditions/Physical Requirements:

Multiple daily collection of materials from inside and outside book drop in varying temperature and weather

Ability to, bend, stoop, carry, reach, pull, push and lift up to 20 pounds