Call Center Performance

Frontline Call Center is conducting a confidential search for an experienced HR Generalist to support its human resources and recruiting function. 

About the Role

The HR Generalist will support all HR and Recruiting functions for a both a call center workforce and professional service company, including recruiting operations, employee relations, performance management, compliance, and policy administration. This role reports directly to senior leadership and will play a key part in shaping people strategy as the company scales.

What You'll Do

• Support full-cycle HR operations for both a professional service company and a call center workforce (typically high headcount, high-turnover environment)

• Support employee relations, investigations, and performance/disciplinary processes

• Ensure compliance with both state and federal employment law

• Oversee onboarding, benefits administration, and HR policy development

• Partner with leadership on workforce planning and retention strategy

• Liaison support with external PEO/Bamboo/Equifax/Principal Financial etc.

What We're Looking For

• 5+ years of solid HR experience, ideally in a call center, BPO, or high-volume staffing environment

• Strong knowledge of employment law and HR compliance

• Experience managing employee relations and sensitive personnel matters

• Proven ability to build and scale HR processes

• Experience with all modules in Bamboo or similar HR platforms

• SHRM-CP/PHR certification required

The Frontline Group (Call Center Performance) is comprised of 4 companies, Frontline Management, Frontline Call Center, Frontline Services, and Ternio