Cadence Coalition

Position Overview
Cadence Coalition LLC is seeking an IT Coordinator to support the U.S. Department of Energy Naval Reactors Laboratory Field Office (NRLFO), Mission Support Division (MSD), at the Idaho Branch Office located at the Naval Reactors Facility (NRF), Idaho.
The selected candidate will coordinate and provide day-to-day IT support, employee onboarding and offboarding, hardware and software tracking, software installation and support, Remedy-ticket monitoring, telecommunications support, project coordination, documentation, policy and process development, and user-focused problem resolution across NRLFO activities. The position holds elevated privileges on specific applications, including Active Directory, and administers user accounts and permissions in accordance with security policy.
This is a full-time, on-site key-personnel position requiring a DOE L access authorization. The successful candidate must combine systems-administration fundamentals, strong customer service, project coordination, Microsoft-product proficiency (including SharePoint), technical communication, and the ability to work across Government and technical organizations in a mission-focused environment.
Primary Responsibilities
• Provide and coordinate IT support for NRLFO personnel by understanding requirements and mobilizing appropriate site and Naval Reactors IT resources.
• Field general IT questions and issues and provide direct support to personnel as required.
• Execute employee IT onboarding and offboarding actions, including account creation, permissions, and equipment, and ensure new or transferred employees have required technology and telecommunications support.
• Administer user accounts and permissions in Active Directory and other assigned applications in accordance with security policy.
• Maintain a current knowledgebase and inventory of NRLFO hardware and software to support maintenance, enhancements, and refresh cycles.
• Facilitate equipment delivery, asset tracking, installation requests, installation progress, product documentation, driver maintenance, and end-user feedback.
• Assist with approval, installation, configuration, patching, and ongoing support of software applications and workstations, documenting approvals, testing results, and version changes.
• Assist, coordinate, or develop solutions for connectivity and configuration issues involving non-enterprise systems.
• Provide or coordinate specialized training for unique hardware or software when required.
• Monitor open NRLFO Remedy tickets and assist with tracking, prioritization, coordination, and resolution to support established service-level agreements.
• Identify IT-related trends and recurring problems that affect employee productivity, recommend solutions, and coordinate corrective actions.
• Develop, assist with, and implement initiatives to streamline NRLFO IT-related processes using common NNL processes and systems.
• Coordinate IT support for project-oriented requests and provide recommendations on technologies that improve user efficiency and effectiveness.
• Coordinate or provide software-application development support when assigned.
• Support telecommunications scheduling, troubleshooting, and configuration for voice, data, and video capabilities, including telephones, voice mail, audio conferencing, iPhones, network connectivity, videoconferencing units, and webcams.
• Build, maintain, review, and regularly update documentation tracking IT tasks, projects, initiatives, priorities, progress, deadlines, and completion status.
• Interface with NRLFO IT Branch, Business Management Branch, and NNL IT personnel to coordinate priorities, initiatives, projects, and issue resolution.
• Provide weekly briefings to NRLFO IT managers covering project status, risks, delays, and mitigation plans.
• Develop, maintain, and document version-controlled IT policies, processes, procedures, SOPs, end-user documentation, and knowledgebase updates on a monthly cycle or as significant changes occur.
• Prepare bi-weekly reports documenting IT issues received, resolved, and outstanding, including resolution times relative to established service levels.
• Maintain installation, configuration, support, connectivity, and telecommunications records sufficient to support quality assurance and auditability requirements.
Required Qualifications
• Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or a closely related field from an accredited college or university.
• Minimum of four (4) years of relevant professional experience in IT support, systems or network administration, or IT project coordination.
• Project-management experience, including coordinating IT tasks, initiatives, or projects across multiple stakeholders to established completion dates.
• Microsoft certification OR demonstrated proficiency with Microsoft applications including Word, Excel, SharePoint, and Outlook.
• Working knowledge of Windows systems administration, including Active Directory user/account administration and Group Policy.
• Demonstrated ability to articulate technical ideas and concepts clearly and concisely through verbal and written communication.
• Ability to coordinate across multiple Government, contractor, business, and technical stakeholders while tracking priorities and completion dates.
• Ability to provide responsive customer support, maintain accurate documentation, and manage multiple tasks through completion.
Substitutions: In lieu of the Bachelor's degree, candidates may qualify with an Associate's degree in a relevant technical field AND a minimum of six (6) years of relevant experience, OR a high school diploma/equivalent AND a minimum of seven (7) years of relevant experience. A Master's degree in a directly relevant field may substitute for two (2) years of the four-year experience requirement (Master's + two (2) years). A current, directly relevant professional certification (e.g., Microsoft, CompTIA A+/Network+/Security+, ITIL Foundation, PMP/CAPM) may substitute for one (1) year of the experience requirement, not to exceed two (2) years total via certification, and may not be applied toward the degree requirement.
Security, Access, and Suitability Requirements
• A DOE L access authorization is required for this position.
• U.S. citizenship is required. Applicants must be able to obtain and maintain a U.S. Department of Energy (DOE) access authorization at the level stated above.
• A DOE access authorization is required for unescorted access and is expected to be in place before the start of performance. Candidates holding an active DoD clearance at an equivalent or higher tier may be eligible for reciprocity while DOE adjudication is completed; a staggered start may be accommodated where DOE adjudication is not complete by the anticipated start date.
• This is a Testing Designated Position under 10 CFR Part 707. Employment is contingent on a pre-employment drug test, and incumbents are subject to random and for-cause testing.
• This position requires access to a classified network and a Limited Access Area. Must comply with all site security, safety, health, environmental, information-security, nondisclosure, and training requirements, including the handling of information and materials of national-security interest.
• Proposed candidates are subject to Government review and approval of resumes as part of the quote evaluation. Selected candidates will be asked to sign a letter of commitment contingent upon contract award.
Work Location and Schedule
• Work will be performed on-site at the Idaho Branch Office at the Naval Reactors Facility (NRF), Idaho. This site is the official duty station; no travel to other NRLFO locations is anticipated.
• This is a full-time assignment anticipated at 2,080 hours per period of performance and is expected to be scheduled as four 10-hour days per week.
• Coverage is required during core hours of 9:00 a.m. to 3:00 p.m. local time, Monday through Friday, excluding Government holidays and site shutdowns; the work schedule will be coordinated to support contract coverage requirements.
• General office hours may be scheduled between 6:00 a.m. and 6:00 p.m. local time, with start and end times adjustable by mutual agreement.
• The position is on-site. Telework may be authorized only by exception at the Government's discretion; candidates should expect to work on-site.
Preferred Qualifications
• Active DOE L or Q access authorization, or active DoD Secret (or higher) clearance.
• Experience with software-development processes.
• Experience with Remedy or comparable IT service-management/ticketing systems.
• SharePoint administration experience.
• Strong customer-service, teaming, organizational, and interpersonal skills.
• Demonstrated experience proactively resolving issues and improving IT or business processes.
• Demonstrated ability to prioritize multiple tasks and projects and see them through to completion.
• Experience facilitating interdepartmental communication and coordination between internal and external parties.
• Knowledge of file management, transcription, records-support, and related administrative procedures.
• Experience developing and implementing new IT policies, processes, procedures, or knowledge-management practices.
• Prior DOE/NNSA, Naval Reactors, or national-laboratory experience.
Application Requirements
Applicants should submit a current resume that clearly identifies:
• Degree, field of study, and accredited institution (or the substitution path relied upon, with total years of relevant experience).
• Total years of relevant IT experience with employment dates (minimum four (4) years with a qualifying Bachelor's degree).
• Project-management experience, including examples of projects, initiatives, or cross-functional coordination responsibilities.
• Microsoft or other certifications, if applicable, and demonstrated proficiency with Word, Excel, SharePoint