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Cs Tech Ai Geospatial Americas

60 jobs near Columbus, OH

TouchBistro

Senior Director, CS Platform & AI

Toronto, ON · Hybrid

CA$180K - CA$200K/yr

Own and unify our CS tech stack (Salesforce, support tools, WFM, analytics) * Improve how frontline ... Ensure AI is embedded into real workflows and driving measurable impact * Shift operations from ...

Viz.ai

Revenue Operations Analyst (CS Focus)

$91K - $100K/yr

About Viz.ai Viz.ai is the leader in building and deploying AI-powered Care Pathways and helping ... Own the overall performance and CS usage of the CS tech stack, partnering with cross-functional ...

Placer.ai

OR · On-site

CS Technology & Platform Management * Own the implementation, configuration, and continuous optimization of Planhat as Placer.ai's CS platform of record - including health scoring, journey automation ...

Placer.ai

Director of Customer Success Operations

CS Technology & Platform Management * Own the implementation, configuration, and continuous optimization of Planhat as Placer.ai's CS platform of record - including health scoring, journey automation ...

Pano

Geospatial Data Engineer

San Francisco, CA · On-site

$111K - $144K/yr

... climate tech companies to watch in 2024. Pano AI has been featured in leading publications ... Learn more at The Role As a Geospatial Data Engineer on the Geospatial Analytics team, you will ...

Thoughtspot

Director, CS and PS Operations

Chicago, IL · On-site

$200K - $245K/yr

Own the CS tech stack, prioritizing AI-enabled platforms that improve productivity, visibility, and customer engagement * Team Enablement: Equip CSMs with playbooks, insights, and AI-driven guidance ...

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Showing results 1-20

Senior Director, CS Platform & AI

TouchBistro

Toronto, ON • Hybrid

Other

Posted 23 days ago

Job description

TouchBistro is looking for a strategic, hands-on leader to own how Customer Success operates at scale.

This is not a traditional CS Ops role. You'll own the systems, data, and AI that power how we onboard, support, retain, and grow our customers - and evolve it into a more intelligent, automated operating model. You'll sit at the intersection of Customer Success, Product, Engineering, and Data - turning workflows into scalable systems and insight into action.

Location: Toronto (Hybrid - 2 days/week in office)

Your Impact

Build a scalable CS operating system

  • Design and evolve workflows across onboarding, billing ops, support, and retention
  • Own and unify our CS tech stack (Salesforce, support tools, WFM, analytics)
  • Improve how frontline teams operate - faster, simpler, more effective

Turn data into decisions

  • Own the Customer Success data ecosystem and reporting strategy
  • Ensure clean, reliable data across systems
  • Move reporting beyond dashboards into actionable insights that drive retention and performance

Embed AI into how we work

  • Lead the evolution of AI across Customer Success (agent assist, automation, self-service)
  • Ensure AI is embedded into real workflows and driving measurable impact
  • Shift operations from reactive to proactive

Lead systems, strategy, and execution

  • Lead CS systems, data, and AI initiatives 
  • Partner cross-functionally with Product and Engineering
  • Define priorities and drive execution against the highest-impact opportunities
What You Bring
  • 10+ years in Customer Success Operations, RevOps, or Systems leadership
  • Deep experience owning end-to-end CS technology ecosystems
  • Strong Salesforce expertise (Service Cloud required; technical depth strongly preferred)
  • Proven ability to design systems aligned to real operational workflows
  • Experience working with data, analytics, and reporting ecosystems
  • AI/automation in business operations (practical application > theory)
  • Strong business acumen - understands how CS drives retention and revenue
  • Ability to prioritize for impact and cut through complexity
  • Comfortable in a hybrid work schedule.
What Success Looks Like
  • Systems are connected, scalable, and trusted by teams
  • Data drives clear, confident decisions
  • AI is embedded into daily workflows
  • Customer Success operates proactively, not reactively

Apply