Compx Fort

Customer Service Representative

Monday – Friday, 8:00 am – 5:00 pm Overtime may be available

About CompX Grayslake

CompX Grayslake is a leading manufacturer of highly engineered mechanical and electromechanical locking devices, systems for world class original equipment manufacturers and manufacture of precision instruments, throttles, marine products, and accessories.

Position Summary 

The Customer Service Representative serves as the primary point of contact for our Livorsi Marine customers by providing outstanding customer service and technical support. This position is responsible for processing customer orders, responding to customer inquiries, coordinating with internal departments, and ensuring timely resolution of customer concerns. The ideal candidate is self-motivated, detail-oriented, possesses excellent communication skills, and thrives in a fast-paced manufacturing environment. 

Essential Duties and Responsibilities

• Provide exceptional customer service by responding to customer inquiries via telephone and email.
• Process customer orders accurately and efficiently while ensuring timely follow-up.
• Communicate technical product information and provide support to marine customers.
• Take ownership of customer concerns and proactively resolve issues to ensure customer satisfaction.
• Coordinate with production, shipping, sales, and other internal departments to meet customer requirements.
• Monitor and communicate shipment status from multiple company shipping locations.
• Develop and maintain strong relationships with customers through professional communication and timely service.
• Identify opportunities to improve customer satisfaction and recommend process improvements.
• Stay informed of industry trends and customer service best practices.
• Operate standard office equipment and business software, including computers, printers, copiers, scanners, measuring devices, and related office equipment.
• Maintain accurate customer records and documentation.
• Understand and comply with the Company's Quality Management System, including applicable inspection, verification, documentation, and process requirements.
• Perform other duties as assigned.
• Utilize Microsoft Office applications, including Word, Outlook, and Excel, to enter and maintain customer information, prepare correspondence, and manage customer communications.

Qualifications

Physical Requirements

CompX is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected   veteran.