CIELOIT

Job Summary:
Cielo IT is a company focused on providing technical solutions to enhance business value for customers. The Sales Engineer plays a crucial role in supporting the revenue organization by assisting in solution design, technical demonstrations, and ensuring successful customer adoption during the sales cycle.
Responsibilities:
• Partner with Account Executives, Channel Managers, and leadership to support customer-facing sales opportunities.
• Assist in delivering technical presentations, demos, and product walkthroughs to prospects and partners.
• Translate customer business requirements into technical solution recommendations.
• Support proof-of-concept (POC) deployments and technical validation during the evaluation process.
• Participate in discovery calls to identify customer operational challenges and technical requirements.
• Work under the direction of the Sr. Sales Engineer to design scalable and effective customer solutions.
• Assist in determining hardware, infrastructure, and system requirements for deployments.
• Document technical requirements and proposed solution architectures.
• Help ensure solutions align with product capabilities, deployment standards, and operational feasibility.
• Deliver and support live product demonstrations and solution walkthroughs.
• Assist in building demo environments and presentation materials that clearly communicate product capabilities.
• Support field demonstrations and on-site technical validation when required.
• Coordinate with internal Operations, Engineering, and Product teams to ensure successful deployment preparation.
• Help validate camera placement, hardware configuration, network requirements, and system readiness.
• Provide technical documentation and guidance to support customer onboarding.
• Support channel partners and resellers with technical enablement and product education.
• Assist in training partners on solution capabilities, deployment requirements, and best practices.
• Work closely with the Sr. Sales Engineer to escalate technical challenges and ensure alignment with solution strategy.
• Provide feedback to Product and Engineering teams based on customer and field insights.
• Maintain documentation of customer requirements, deployment standards, and technical learnings.
Qualifications:
Required:
• 2–5 years experience in Sales Engineering, Solutions Engineering, or Technical Pre-Sales roles.
• Experience supporting enterprise or mid-market sales environments.
• Ability to translate complex technical concepts into clear business value for customers.
• Familiarity with networking fundamentals.
• Familiarity with cloud environments (AWS preferred).
• Familiarity with IP camera systems and video infrastructure (preferred).
• Familiarity with hardware and edge computing environments (NUC or similar systems preferred).
• Experience with technical product demonstrations and POC support.
• Strong communication and presentation abilities.
• Ability to collaborate with sales teams, customers, and technical stakeholders.
• Organized, detail-oriented, and able to manage multiple opportunities simultaneously.
• Comfortable working in a fast-paced, high-growth environment.
Preferred:
• Cloud environments (AWS preferred)
• IP camera systems and video infrastructure (preferred)
• Hardware and edge computing environments (NUC or similar systems preferred)
Company:
Founded in 2009, CieloIT was established in 2017 as a Managed Services Provider (MSP) specializing in Cloud IP technology solutions for business (SaaS, CaaS, PaaS, IaaS, WaaS, and Smart Digital Signage). Founded in 2009, the company is headquartered in Lubbock, USA, with a team of 11-50 employees. The company is currently Early Stage.