Bray & Scarff

Benefits:

• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Employee discounts
• Health insurance

Field Operations Manager - Kitchen Remodeling
Bray and Scarff is seeking to add a Field Operations Manager to our Kitchen Remodeling team. We are committed to finding top talent that will work with us until they retire. This commitment starts at the interview process and as a result, our turnover rate is EXCEPTIONALLY low. If you are experienced in leading Project Managers for kitchen remodeling and looking to work with a world-class team, this could be the position for you.
Position Summary
The Field Operations Manager is responsible for overseeing all field operations related to kitchen and bath remodeling projects from start to completion. This role ensures projects are executed efficiently, on schedule, within budget, and to the highest quality standards.
This position also oversees and manages all Project Managers, ensuring consistency in project execution, expense approval, communication, scheduling, customer satisfaction, and operational performance across all active projects.
The Field Operations Manager works closely with the Kitchen Sales Manager to ensure strong collaboration between the sales/design team and operations department. This partnership is critical to maintaining seamless project handoffs, accurate project execution, customer satisfaction, and alignment between designers, project managers, and field operations.
The ideal candidate is highly organized, detail-oriented, customer-focused, and experienced in residential remodeling and construction management.
Operations & Project Management Leadership
Oversee all active kitchen and bath remodeling projects in the field
Directly manage and supervise all Project Managers and Service Technicians
Ensure Project Managers maintain project timelines, budgets, communication, and customer satisfaction standards
Collaboration with Sales & Design Department
Maintain a close working relationship with the Kitchen Sales Manager overseeing the design team
Collaborate with the sales and design departments to ensure smooth project transitions from sale to production and installation
Participate in operational and sales meetings to align schedules, customer expectations, and project execution
Team & Subcontractor Management
Manage installers, subcontractors, field personnel, and Project Managers
Ensure all trades are aligned with project schedules and expectations
Maintain accountability for workmanship, professionalism, and project execution
Customer Experience
Support Project Managers in resolving escalated homeowner concerns
Ensure consistent communication and exceptional customer service throughout all projects
Maintain high levels of client satisfaction and project completion standards
Qualifications
Minimum 5 years of experience in residential remodeling or kitchen & bath project management
Minimum 2 years of leadership or management experience overseeing teams or Project Managers
Strong knowledge of kitchen and bath demolition, remodel and construction processes
Experience managing subcontractors and multiple projects simultaneously
Ability to read construction drawings and specifications
Excellent leadership, communication, and problem-solving skills
Strong organizational and time-management abilities
Proficiency in Microsoft Office and project management software
Valid drivers license and reliable transportation
Bilingual (English/Spanish) preferred
Physical Requirements
Ability to travel to multiple residential job sites daily
Ability to stand, walk, bend, and lift materials when necessary
Comfortable working in active construction environments