Boston Mutual

Producer Contracting Support

All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time.

The following statements represent what Boston Mutual stands for – it is what makes us different and better in the market we serve.

• We are FOR being a progressive life insurance company offering financial peace of mind to working Americans and their families.
• We are FOR providing practical and affordable products designed for those we serve.
• We are FOR making it easy to secure a level of financial protection with a portfolio of products – beginning with life insurance.
• We are FOR providing a personalized customer experience to our policyholders and producers.
• We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve – representing the goodness of mutuality in all we do.

We do our best to:

• Demonstrate a desire to assist
• Listen for understanding and respond empathetically
• Explain things in a manner that is easy to understand
• Be knowledgeable students of our business
• Take full ownership to resolve questions and issues
• Be professional, polite and courteous
• Leave our customers and associates "better than where we found them"

The Producer Contracting Support role is an individual contributor reporting directly to the Director of Compliance, Producer Contracting & Commissions. The Producer Contracting Support individual provides administrative and operational support for producer onboarding, appointments, and ongoing producer maintenance. This position plays a critical role in ensuring accurate producer data, timely processing, and effective support for Distribution and Sales partners. The ideal candidate is detail-oriented, highly organized, and comfortable managing multiple priorities simultaneously in a fast-paced environment.

The Producer Contracting Support individual is expected to:

• Support producer onboarding and application processing through BMLConnect and legacy systems
• Process producer appointments and terminations accurately and timely
• Monitor and maintain producer appointment status, including tracking license expirations
• Coordinate and process appointment renewals
• Support and contribute to the Inactive Agent Project
• Monitor Commission Scale reports and assist with identifying discrepancies
• Review and monitor error reports, escalating issues as appropriate
• Support Distribution and Sales teams by responding to inquiries and resolving issues
• Generate metric reporting, including reports, statistics, and data analysis as needed
• Perform document scanning, indexing, and record maintenance
• Track and reconcile invoices related to producer contracting activities
• Monitor shared inboxes to ensure timely responses and routing

Qualifications

Education: High School Diploma required; bachelor's degree preferred.

Experience: Minimum of one (1) year of relevant administrative, operational, or support experience

Knowledge Requirements:

• Strong organizational skills that reflect ability to perform and prioritize a high volume of multiple tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines
• Experience working with multiple system applications and managing both electronic and physical documentation
• Eager to learn and shows initiative with a "can-do attitude"
• Strong written, verbal, and interpersonal communication skills
• Exceptional computer skills, including proficiency in Microsoft Office applications
• Ability to work effectively both independently and as part of a collaborative team
• Proven ability to build and maintain effective working relationships across departments

Other Information:

Hybrid Work Model At our Canton location, employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week. Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace. #LI-Hybrid