BoozmanHof Regional Eye Clinic

About BoozmanHof Regional Eye Clinic
For more than 45 years, BoozmanHof Regional Eye Clinic has been Northwest Arkansas's trusted leader in specialty eye care. Our mission is
simple: to empower people to live better lives through coordinated specialty eyecare.
We combine advanced technology, exceptional surgeons, and a personalized patient experience to help patients achieve their best possible
vision.
Position Summary
BoozmanHof is seeking a highly motivated, relationship-driven Vision Correction Consultant to lead patients through their refractive surgery
journey while helping grow one of the region's premier vision correction programs.
This is not a traditional scheduling or administrative role. We are looking for someone who enjoys connecting with people, building trust, educating patients, and helping them confidently make life-changing decisions about their vision.
The ideal candidate is highly organized, results-oriented, and passionate about delivering an exceptional patient experience from the first inquiry through surgery and beyond.
Ophthalmology experience is preferred but not required. We can teach the clinical side. We are looking for someone with strong communication skills, a consultative mindset, and a desire to help patients improve their quality of life.
Key Responsibilities
Lead Management & Patient Conversion

• Respond promptly to all incoming inquiries via phone, website, text, email, and referrals
• Build relationships with prospective patients and guide them through the decision-making process
• Schedule and coordinate refractive evaluations
• Manage and nurture leads through ongoing follow-up and communication
• Track and optimize lead-to-consultation and consultation-to-surgery conversion rates
• Maintain accurate lead and pipeline reporting

Patient Education & Consultation Support

• Educate patients about LASIK, Refractive Lens Exchange (RLE), EVO ICL, and other vision correction options
• Help patients understand benefits, expectations, candidacy, and outcomes
• Address questions and concerns with confidence and professionalism
• Present pricing, financing, and payment options
• Help patients make informed decisions that align with their vision goals and lifestyle

Patient Journey Management

• Serve as the primary point of contact throughout the patient's vision correction journey
• Coordinate evaluations, testing, surgery scheduling, and post-operative appointments
• Ensure a seamless, personalized, and exceptional patient experience
• Maintain high levels of patient satisfaction and engagement
• Encourage patient testimonials, reviews, and referrals

Referral Development & Practice Growth

• Build and maintain relationships with referring optometrists and community partners
• Participate in marketing initiatives, educational events, and outreach opportunities
• Track referral activity and identify growth opportunities
• Collaborate with the marketing team to support lead generation and program growth

Program Performance & Operations
Monitor key performance indicators, including:

• Speed to lead

• Lead-to-consult conversion

• Evaluation-to-surgery conversion

• Surgery show rate

• Referral growth

• Patient satisfaction

• Review and testimonial generation

Assist with the development and refinement of workflows, scripts, and processes
Support the continued growth and scalability of the refractive surgery program
Qualifications
Required
Exceptional communication and interpersonal skills
Strong relationship-building abilities
Highly organized with excellent follow-through
Self-motivated and goal-oriented
Ability to manage multiple priorities in a fast-paced environment
Professional, positive, and patient-focused attitude
Preferred
Experience in sales, customer service, hospitality, healthcare, retail, or patient coordination
Experience discussing financing and payment options
CRM or lead management experience
Healthcare or ophthalmology experience
Who Thrives in This Role?
This position is ideal for someone who enjoys:
Building relationships and earning trust
Helping people make important decisions
Following up and staying connected with prospective patients
Working toward measurable goals
Delivering exceptional customer experiences
Being part of a high-performing team
Benefits
Competitive base salary
Performance-based bonus opportunities
401(k)
Health insurance
Dental insurance
Vision insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Life insurance
Paid time off
Employee discounts
Comprehensive training and development
Work Schedule
Full-time
Monday through Friday
In-person position located in Rogers, Arkansas
Success Measures
Success in this role will be measured by:
Speed to lead response times
Qualified consultations scheduled
Lead-to-consult conversion rate
Evaluation completion rate
Evaluation-to-surgery conversion rate
Surgery show rate
Referral source growth
Patient satisfaction scores
Online reviews and testimonials generated
Overall growth of the refractive surgery program
If you are passionate about helping people improve their lives through better vision and enjoy building relationships that lead to meaningful outcomes, we would love to meet you