Blue Dot Safe

Join Our Team

Are you a dependable problem-solver who enjoys helping people and tackling technical challenges? We're looking for a motivated Technical Support Specialist who takes pride in delivering exceptional customer service and finding solutions. If you're reliable, detail-oriented, and thrive in a fast-paced environment, we'd love to hear from you.

This is more than just answering phones—it's an opportunity to become a trusted resource for our customers and field technicians while working alongside a supportive team that values accountability, initiative, and continuous learning.

Position Availability

• In-Office Positions: Available for candidates who live locally
• Remote Positions: Available for candidates residing in Indiana, Missouri, Illinois, Georgia and Texas.

What You'll Do

• Provide technical support to customers and field technicians via phone and email
• Diagnose and troubleshoot hardware, software, and connectivity issues
• Create, update, and manage service calls using our internal service management software
• Communicate professionally with customers and internal teams through clear, timely, and effective email correspondence
• Coordinate with multiple departments to ensure prompt issue resolution
• Escalate complex technical issues when necessary while maintaining ownership of the customer experience
• Maintain accurate documentation, detailed service notes, and follow-up records
• Deliver exceptional customer service while managing multiple priorities in a fast-paced environment

What We're Looking For

We're searching for someone who is:

• Reliable, punctual, and accountable
• A self-starter who takes initiative without waiting to be asked
• Comfortable troubleshooting technical issues and thinking critically
• Calm under pressure and able to prioritize competing tasks
• An excellent communicator with strong verbal and written communication skills
• Detail-oriented with outstanding organizational skills
• A team player who enjoys collaborating while also working independently
• Passionate about providing outstanding customer service

Qualifications

• Previous technical support, help desk, or call center experience preferred
• Strong troubleshooting and problem-solving abilities
• Experience using ERP, CRM, or service management software
• Ability to learn new technologies quickly
• Proficiency with Google Workspace and general computer applications
• Must have open availability, including weekdays, weekends, and second-shift coverage as needed

Why Join Us?

At our company, we believe great employees deserve a great workplace. We value integrity, teamwork, and people who are willing to go the extra mile. If you're looking for a career where your work makes a difference every day, we'd love to meet you.

Benefits

• Competitive Pay ($21 - $24/hr DOE)
• 401(k)
• 401(k) Company Match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Training
• Opportunities for Growth and Advancement

Work Location: In person