Biz First

Job Description
DAI Help Desk Lead - Secret - Washington, D.C. (Remote)
BizFirst is assisting our client with recruiting a highly skilled and experienced DAI Help Desk Lead in Washington, D.C. (Remote). The person in this position will provide daily supervision, direction, and guidance to our contract personnel responsible for DAI remote-access user support and training. The DAI Help Desk Lead will play a crucial role in organizing, directing, and monitoring the work of qualified personnel, as well as scheduling personnel rotations to ensure efficient and effective help desk coverage and support operations. The ideal candidate will have a strong background in supporting and managing large, complex financial management systems, specifically within the DoD and utilizing DAI and Oracle Federal Financials.
Responsibilities:

• Provide daily supervision, direction, and guidanceto contract personnel responsible for remote-access user support andtraining.

• Organize, direct, and monitor the work ofqualified personnel to ensure efficient and effective help desk coverageand support operations.

• Schedule personnel rotations to maintainappropriate staffing levels.

• Collaborate with cross-functional teams to resolveuser issues and provide timely solutions.

• Develop and implement standard operatingprocedures (SOPs) for the help desk team.

• Conduct regular performance evaluations andprovide feedback to the team members.

• Ensure compliance with service level agreements(SLAs) and key performance indicators (KPIs).

• Identify training needs and coordinate trainingsessions for help desk staff.

• Stay updated with the latest trends andtechnologies in help desk management and support.

Requirements:

• US Citizen,Secret Clearance.

• Minimum ofthree (3) years DoD experience supporting and managing large, complex DoDERP/accounting systems utilizing DAI and Oracle Federal Financials.

• Minimum ofthree (3) years managing DAI Helpdesk Tier 1 technical and financialoperations.

• Strongknowledge and experience with Oracle Federal Financials modules, includingBudget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor,OBIEE, User Management (UMX), and Order to Cash.

• Excellentleadership and managerial skills with the ability to supervise andmotivate a team effectively.

• Provenexperience in providing remote-access user support and training.

• Ability toprioritize tasks and work under pressure in a fast-paced environment.

• Exceptionalproblem-solving and analytical abilities.

• Excellentverbal and written communication skills.

• Relevant certificationsin Oracle ERP.

Benefits:

• Family HealthCare (54% cost covered for the entire family)

• Family Dental(54% cost covered for the entire family)

• Family Vision(54% cost covered for the entire family)

• FlexibleSpending Account

• Overutilizationbonuses for Time and Materials (T&M) contracts

• Lifetime EventBonuses (e.g., child, marriage)

• Profit-sharingarrangement for any work brought into the company

• Unlimited Leavewith Approval

• 401k 100%employer match on first 4% invested

• $1,000 trainingbudget

Job Type:
•Full-time, Permanent Position
•W2 preferred but 1099 considered
Work Authorization/ Clearance:

• US Citizen;Active Secret Clearance

Work Location:
•Washington, D.C. (Remote)