Barasch & McGarry

PURPOSE
The Claim Administrator/Client Advocate supports clients throughout the Victim Compensation Fund (VCF) process by serving as their primary point of contact, helping them gather required documentation, and navigate program requirements. Claim Administrators/Client Advocates protect client rights by following program requirements, maintaining precise documentation, and supporting alignment with evolving federal program policies. They contribute to successful client outcomes through high-quality work, collaborating cross-functionally, and demonstrating empathy, and communication excellence.
JOB RESPONSIBILITIES
 

• Serve as the primary point of contact for assigned clients; clearly         communicate expectations with compassion and professionalism.
• Collect and process required documentation from clients and third-party organizations with accuracy and confidentiality.
• Accurately record and maintain case information in internal systems.
• Submit and support client requests (applications, amendments, expedited requests, additional inquiries) in accordance with program rules and within service level agreement.
• Respond to client and internal requests in a timely and prioritized manner, balancing daily tasks, deadlines, and broader team goals.
• Collaborate with Supervisors, Attorneys, and other departments to ensure accurate and complete claim work.
• Utilize CMS and other third-party portals while adhering to data-security and confidentiality standards.
• Submit escalations and requests through designated systems and follow internal approval workflows to minimize delays in client outcomes.
• Maintain workflow discipline and contribute to process consistency.
• Adapt to evolving WTC Health Program, VCF, and internal policy requirements to ensure alignment with current program expectations.
• Manage sensitive client interactions with empathy, professionalism, and emotional intelligence to build trust and reduce client stress.
• Communicate progress, challenges, and client insights to leadership.
• Participate in continuous improvement efforts by identifying opportunities to streamline processes or enhance client experience.
• Disclaimer: There are several focuses within the Client Advocate role, but the core functions of the role remain consistent regardless of focus area.
• Perform other duties as assigned.

JOB REQUIREMENTS
Education & Experience

• Bachelor’s degree preferred, not required
• 2+ years client-facing experience preferred

Core Skills
Time Management & Prioritization — effectively manages multiple priorities, deadlines, and client needs in a fast-paced environment

• Client Experience Mindset — delivers empathetic, high-quality service that builds trust and supports a positive client journey
• Excellent Verbal + Written Communication
• Technology Adaptability; Comfortable Learning New Platforms and Tools
• Ability to work cross-functionally
• Team-oriented with strong ethical conduct
• Must work on-site Monday–Thursday; Friday optional remote

Powered by JazzHR

D5ZWFmfiRs