Bankers

The customer success manager (CSM) is responsible for helping Bankers’ Bank of Kansas (BBOK) deliver its mission to provide exceptional experiences and value-added products and services to current bank customers and prospects. The CSM maintains a broad understanding of each customer bank and their current product and service usage, and consults with the bank leadership or operational staff on future needs. The CSM will be the primary point of contact for assigned banks; as such, he/she will be expected to build strong relationships with customers by demonstrating a high degree of professionalism, knowledge and credibility.Compensation is base plus commission.Essential Duties and Responsibilities:Acquire and maintain in-depth product and pricing knowledge across all of the bank’s lines of businessStay abreast of trends in the banking industry and competitor offeringsProvide an excellent customer experience for customers by offering a high level of service and being a trusted advisorCollaborate with various departments to identify prospectsTake a lead role in the sales process including participating in demos, contract and proposal negotiations, and the closing process.Establish and effectively manage a short, mid and long-term sales pipeline to track business opportunities and achieve sales and revenue targets in conjunction with department goalsEnsure a seamless transition to the appropriate department or subject matter expert and periodically monitor customer satisfactionKeep effective calling notesAttend relevant banking events, conferences and tradeshows to maintain visibility, share knowledge and identify prospectsMaintain knowledge of and be in compliance with all rules and regulations as appropriate, including but not limited to GLBA and safeguarding customer informationOther duties as assignedTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Proven success working in a business development role or in business-to-business salesDemonstrated ability to achieve sales goalsExcellent analytical and problem-solving skillsEffective time management and organizational skillsExceptional negotiation and decision-making skillsExcellent verbal and written communication skillsThe ability to travel, up to 50% of which may include overnight travelProficiency in all Microsoft Office applications #J-18808-Ljbffr