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4 jobs near Columbus, OH

BPW

Customer Service Representative

Allentown, PA · On-site

$18 - $21/hr

Join BPW as a Customer Service Representative in Allentown, PA, where you will be the friendly face of our company! Be part of a dynamic team that is dedicated to providing exceptional service and ...

BPW

Customer Service Representative

Allentown, PA · On-site

$15.75 - $21.50/hr

Join BPW as a Customer Service Representative in Allentown, PA, where you will be the friendly face of our company! Be part of a dynamic team that is dedicated to providing exceptional service and ...

BPW

Customer Service Representative

Allentown, PA · On-site

$18 - $21/hr

Join BPW as a Customer Service Representative in Allentown, PA, where you will be the friendly face of our company! Be part of a dynamic team that is dedicated to providing exceptional service and ...

BPW

Customer Service Representative

Allentown, PA · On-site

$18 - $21/hr

Join BPW as a Customer Service Representative in Allentown, PA, where you will be the friendly face of our company! Be part of a dynamic team that is dedicated to providing exceptional service and ...

Customer Service Representative

Allentown, PA • On-site

BPW
See more jobs at BPWexternal

$18 - $21/hr

Full-time

Re-posted 25 days ago

Job description

About the Role:
Join BPW as a Customer Service Representative in Allentown, PA, where you will be the friendly face of our company! Be part of a dynamic team that is dedicated to providing exceptional service and support to our valued customers.

Responsibilities:
  • Handle customer inquiries and resolve issues promptly and accurately.
  • Provide product information and assist customers with their orders.
  • Maintain a high level of professionalism while interacting with customers.
  • Document customer interactions and maintain records in our database.
  • Collaborate with team members to improve customer service processes.
  • Upsell products and services when appropriate to enhance customer satisfaction.
  • Participate in training sessions to enhance product knowledge.
  • Meet and exceed individual and team performance goals.
Requirements:
  • High school diploma or equivalent; additional education is a plus.
  • Proven experience in customer service or a related field.
  • Strong communication skills, both verbal and written.
  • Ability to handle difficult situations with patience and empathy.
  • Proficient in using customer service software (NetSuite) and Microsoft Office.
  • Excellent problem-solving skills and attention to detail.
  • Positive attitude and a team-oriented mindset.
  • Automotive or Bus/Truck part sales a plus.
  • Availability to work 8:30am-5pm.
About Us:
BPW has been a leader in the industry for over 20 years, committed to providing top-notch products and services. Our customers love us for our reliability and dedication, while our employees appreciate the supportive work environment and opportunities for growth.