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Boston Company Asset Management

22 jobs near Columbus, OH

BOSTON, Inc.

Selling Manager

Marshfield, WI · On-site

Boston Inc dba Furniture & Appliance Mart/Ashley is an Employee-Owned furniture retail company with ... Jump in to support management staffing needs across the company whenever your leadership is needed.

BOSTON, Inc.

Sales Lead

Janesville, WI · On-site

Boston Inc dba Furniture & Appliance Mart/Ashley is an Employee-Owned furniture retail company with ... We are seeking a dynamic Sale Lead (Selling Manager) to help lead, coach, and grow our sales team ...

BOSTON, Inc.

Appliance Installer

Madison, WI · On-site

$20 - $26/hr

Boston Inc dba Furniture & Appliance Mart/Ashley is an Employee-Owned furniture retail company with ... Coordinate with customers, contractors, and project managers to address site-specific issues.

BOSTON, Inc.

Customer Experience Professional

Madison, WI · On-site

$18/hr

Boston Inc dba Furniture & Appliance Mart/Ashley is an Employee-Owned furniture retail company with ... This role involves managing service scheduling, handling inquiries, and resolving issues to ensure ...

BOSTON, Inc.

Appliance Installer

Stevens Point, WI · On-site

$20 - $26/hr

Boston Inc dba Furniture & Appliance Mart/Ashley is an Employee-Owned furniture retail company with ... Coordinate with customers, contractors, and project managers to address site-specific issues.

BOSTON, Inc.

Selling Manager

Oak Creek, WI · On-site

$60K/yr

Jump in to support management staffing needs across the company whenever your leadership is needed. * Mentor and empower new hires through hands-on sales training that sets them up for success.

Boston

Senior Superintendent

Savannah, GA · On-site

$120K - $150K/yr

As a 100% employee-owned company, we are committed to our people, client service, execution, and ... Experience managing a team. * Extensive knowledge of safety procedures and regulations.

BOSTON, Inc.

Customer Experience Manager

Rockford, IL · On-site

$21/hr

BostonFAM is an Employee-Owned furniture retail company with a fantastic culture of personal ... The manager will oversee the day-to-day operations of the customer service department, including ...

BOSTON, Inc.

Customer Experience Manager

Janesville, WI · On-site

$21/hr

BostonFAM is an Employee-Owned furniture retail company with a fantastic culture of personal ... The manager will oversee the day-to-day operations of the customer service department, including ...

Boston

Delivery Assistant

Janesville, WI · On-site

$19/hr

BostonFAM is an Employee-Owned furniture retail company with a fantastic culture of personal ... Ability to maintain a positive professional attitude with peers and management * Ability to provide ...

BOSTON, Inc.

Visual Merchandiser Lead

Kenosha, WI · On-site

$25 - $28/hr

BostonFAM is an Employee-Owned furniture retail company with a fantastic culture of personal ... Provide feedback to peers, management, and employees in the organization; participate in the VM ...

BOSTON, Inc.

Delivery Driver

West Allis, WI · On-site

$20 - $21/hr

Colders is an Employee-Owned furniture retail company with a fantastic culture of personal ... Ability to maintain a positive professional attitude with peers and management * Ability to provide ...

BOSTON, Inc.

AV Installer

West Allis, WI · On-site

Colder's is an Employee-Owned furniture retail company with a fantastic culture of personal ... Collaborate with project managers, clients, and other team members to ensure installations are ...

BOSTON, Inc.

Delivery Driver

Janesville, WI · On-site

$22 - $23/hr

... management * Ability to provide superior customer service to all customers * Valid driver's license, CDL preferred but not required * Illinois drivers license; Class C endorsement required (company ...

BOSTON, Inc.

Delivery Assistant

Madison, WI · On-site

$19 - $20/hr

BostonFAM is an Employee-Owned furniture retail company with a fantastic culture of personal ... Ability to maintain a positive professional attitude with peers and management * Ability to provide ...

BOSTON, Inc.

Delivery Driver

Green Bay, WI · On-site

$22 - $23/hr

BostonFAM is an Employee-Owned furniture retail company with a fantastic culture of personal ... Ability to maintain a positive professional attitude with peers and management * Ability to provide ...

BOSTON, Inc.

Delivery Driver

Madison, WI · On-site

$22 - $23/hr

BostonFAM is an Employee-Owned furniture retail company with a fantastic culture of personal ... Ability to maintain a positive professional attitude with peers and management * Ability to provide ...

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Part-Time Customer Experience Professional

BOSTON, Inc.

Oshkosh, WI • On-site

$14.75 - $18.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Description
Service You Can Trust. Experience You Can Feel.
Who we are:
Boston Inc is an Employee-Owned furniture retail company with a fantastic culture of personal development. We like to say we are a personal development company that happens to sell furniture, appliances, and mattresses. Our Customer WHY is "improving the quality of people's lives be creating amazing rooms together". Put Employee- Owner WHY is "improving the quality of our owners lives through personal development and supporting our dreams and goals".
About The Role:
The Part-Time Customer Experience Professional is responsible for coordinating the setup of customer services, ensuring the smooth execution of deliveries and installations, and acting as a liaison between the company and the customer. This role involves managing service scheduling, handling inquiries, and resolving issues to ensure a seamless customer experience. The specialist works closely with internal teams to optimize customer interactions and enhance overall satisfaction, supporting the company's commitment to high-quality service.
Schedule: 20 hours per week with rotating weekends
What you will be doing each day:
  • Manage service coordination, including diagnosing product issues, processing warranty claims, ordering parts, scheduling deliveries/installations, and overseeing service requests.
  • Serve as the primary customer liaison, communicating timelines, expectations, and follow-ups.
  • Oversee day-of delivery and installation coordination, handling changes and ensuring smooth execution.
  • Resolve customer inquiries and escalate issues when needed.
  • Maintain accurate records using CRM and scheduling tools.
  • Collaborate with logistics, operations, and sales to ensure accurate order processing and successful service delivery.
  • Uphold company policies and proactively maintain high customer satisfaction.

Support Duties
  • Assist with gathering and reporting customer feedback.
  • Support service process improvements with CX leadership.
  • Help identify frontline training needs based on recurring issues.

Participatory Duties
  • Attend team meetings, briefings, and cross-functional discussions to support service alignment.
  • Participate in ongoing training and development sessions.

We are looking for individuals with:
  • Availability to work a rotating weekend schedule
  • High school diploma required; additional degrees or certifications are a plus.
  • 1-3 years of experience in customer service, product service, logistics coordination, or a related field.
  • Strong communication, problem-solving, multitasking, and organizational skills.
  • Proficiency with customer service software, CRM systems, and scheduling tools.
  • Collaborative, team-oriented mindset with the ability to work across departments.
  • Primarily office-based role with standard desk/computer work, occasional walking or standing, and limited travel for on-site coordination.

What we offer:
  • Personal and Professional Development opportunities
  • Employee Stock Ownership Plan (ESOP)
  • Paid-Time Off
  • Birthday off with pay
  • Paid Parental Leave
  • Educational Reimbursement
  • Generous product discount
  • 401K retirement plan with company match
  • Health, Life, Dental, and Vision Insurance
  • Long, short term disability insurance
  • Health and Wellness Program
  • Fun company activities - involvement in the community!

To apply or learn more about our company, we encourage you to check out our Careers page at: www.joinbfd.com
Boston Inc is an Equal Opportunity Employer

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