The Technical Support Technician will provide essential troubleshooting and support within a cross-functional IT team, focusing on Windows-based systems and mixed operating system environments. This role involves addressing moderate complexity technical issues independently, maintaining system functionality, and assisting users through training and clear documentation.
Responsibilities
- Troubleshoot hardware, software, and network issues efficiently
- Deliver timely customer support to resolve moderate complexity problems
- Create and maintain clear technical documentation
- Perform routine system maintenance to ensure optimal performance
- Conduct user training sessions to enhance technical knowledge and system usage
Preferred Qualifications
- 3+ years of experience in technical support roles
- Bachelor’s degree in Computer Science or a related field
- Strong technical troubleshooting skills
- Knowledge of networking fundamentals
- Experience with hardware repair