Axis Chiropractic & Rehab

Medical Coordinator / Front Desk Receptionist

Position: Medical Coordinator / Front Desk
Employment Type: Full-Time
Location: Tampa, FL
Schedule: Monday–Thursday 9am-5pm & Saturday 9am - 1pm

About the Position

We are looking for a friendly, organized, dependable, and motivated Medical Coordinator / Front Desk team member to join our growing medical office.

The ideal candidate is someone who genuinely enjoys helping patients, creating a welcoming environment, and being part of a positive team. This position is much more than answering phones—we are looking for someone who can confidently interact with patients, keep the front office running smoothly, and support the clinical team.

We want someone who will complement our current staff, bring a positive attitude to the office, and take pride in helping our patients have a great experience from the moment they walk through the door.

Responsibilities

• Greet patients warmly and professionally
• Answer phones, respond to messages, and assist with patient questions
• Schedule, confirm, and reschedule appointments
• Check patients in and out
• Collect copays, balances, and payments
• Verify insurance benefits and assist with insurance-related questions
• Maintain accurate patient information and documentation
• Assist with medical records and front-office paperwork
• Communicate effectively with providers and clinical staff
• Coordinate patient treatment schedules and follow-up appointments
• Assist with billing and claims as needed
• Maintain a clean, organized, and professional front desk
• Help educate patients about office services and treatment plans
• Follow office policies, procedures, and HIPAA requirements
• Provide excellent customer service throughout the patient's visit
• Assist with other administrative duties as needed

The Ideal Candidate

We are looking for someone who is:

• Bilingual
• Friendly and personable
• Professional and confident when speaking with patients
• Reliable and punctual
• Organized and detail-oriented
• Comfortable multitasking in a busy medical office
• A strong communicator
• A team player with a positive attitude
• Comfortable learning new software and office procedures
• Able to take direction while also being proactive
• Compassionate and patient-focused
• Someone who takes initiative and doesn't wait to be asked to help

Qualifications

Preferred:

• Previous medical office, chiropractic, physical therapy, or healthcare experience
• Experience with scheduling and patient management software
• Insurance verification and/or medical billing experience
• Knowledge of medical terminology
• Front desk or customer service experience

Required:

• Excellent communication and interpersonal skills
• Basic computer skills
• Professional appearance and demeanor
• Ability to maintain patient confidentiality
• Strong attention to detail
• Ability to work independently and as part of a team

What We’re Looking For in a Team Member

Our office believes that the people we work with matter just as much as the work we do. We are looking for someone who will contribute to a supportive, positive workplace and treat both patients and coworkers with respect.

If you are someone who shows up, works hard, cares about people, and wants to be part of a team that helps patients feel better, we would love to hear from you.

If you are looking for a place where you can grow, make a difference, and be part of a great team, apply today!

To Apply:
Please submit your resume and a brief description of why you feel you would be a good fit for our team.

Our bustling chiropractic office is the place for you! We pride ourselves on fostering our patients' health journeys and achieving remarkable improvements while continuously adding new services.
Our office is open Monday - Saturday

We serve a diverse range of patients, including athletes, accident victims, martial artists, first responders, veterans, prenatal patients, med spa clients, and more.