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Outreach Liaison - Phoenix, AZ

Connecting Vulnerable Patients with Life-Changing Mental Health Care

At Author Health, we believe in providing compassionate, comprehensive technology-enabled mental health care that meets our patients where they are, particularly for individuals facing serious mental illness (SMI), substance use disorders (SUD), and dementia. Our mission-driven, person-first company is seeking an exceptional Outreach Liaison who possesses the unique combination of emotional intelligence, resilience, and field expertise required to excel in connecting vulnerable patients with critical mental health services.

This role demands an individual with exceptional psychological attributes who thrives in autonomous, field-based environments while maintaining the highest standards of professional boundaries and patient care.

WHAT MAKES YOU THE IDEAL CANDIDATE?Psychological Excellence

You possess exceptional emotional intelligence that enables you to:

• Read subtle emotional cues in patients with serious mental illness, even when emotions are masked by symptoms

• Maintain emotional stability when faced with patient rejection, distress, or crisis situations

• Demonstrate genuine empathy without becoming emotionally overwhelmed

• Adapt your communication style fluidly across diverse populations and cultural contexts

Proven Resilience Profile

You demonstrate high-level resilience through:

• Maintaining effectiveness under conditions of uncertainty and emotional intensity

• Quickly rebounding from setbacks while maintaining a positive attitude despite frequent rejection

• Creating novel solutions when conventional approaches fail with resistant patients

• Maintaining clear personal/professional boundaries while building authentic connections

Field-Proven Experience

You bring 3+ years of direct experience working with vulnerable populations in community settings, particularly:

• Psychiatric rehabilitation specialists who have worked directly with SMI populations

• Recovery coaches/peer support specialists with professional boundary development

• Case managers experienced with adult community based MH/BH programs and home outreach

• Victim advocates trained in trauma-informed approaches

• Community paramedics from mobile integrated health programs

• Crisis intervention specialists skilled in de-escalation and emotional stabilization

YOUR SUPERPOWERS IN ACTIONTrust-Building Mastery

• You establish rapport with patients in initial encounters through exceptional interpersonal skills

• You excel at quickly building trusting relationships by communicating with clarity and empathy

• You make patients feel heard, comfortable, and safe while helping them navigate complex care systems

• You possess cultural competency and adapt your approach without compromising effectiveness

Autonomous Excellence

• You thrive working independently with minimal supervision in field-based environments

• You demonstrate balanced autonomy - self-directing effectively while remaining connected to team goals

• You're comfortable with ambiguity and navigate uncertain situations without requiring excessive structure

• You derive sustainable motivation from meaningful impact rather than external rewards

Professional Resilience

• You maintain practical optimism about patient potential while acknowledging realistic challenges

• You demonstrate principled flexibility - adhering to core values while adapting approaches to individual needs

• You possess patience, cultural competency, and a non-judgmental attitude

• You successfully balance metrics achievement with authentic patient relationship building

WHAT YOU WILL ACCOMPLISHField Engagement Excellence

• Conduct strategic in-person outreach to doctor's offices, hospitals, and patients' homes to educate potential patients and caregivers about Author Health's mission and services

• Navigate complex healthcare and social service systems to effectively guide patients through care options

• Schedule and facilitate recommended healthcare appointments, ensuring seamless transitions into ongoing care

• Build and strengthen Author Health's network of trusted referral partners in the community

Performance & Documentation Leadership

• Independently organize and prioritize your workload to exceed monthly outreach and enrollment goals

• Utilize Author Health's proprietary CRM and electronic medical record systems to produce clear, accurate documentation that enhances continuity of care

• Work collaboratively with internal outreach and care teams to ensure seamless patient transitions

• Contribute to program improvement by capturing data and providing strategic feedback on outreach approaches

Remote Work Excellence

• Maintain high productivity and motivation in a fully remote, dynamic work environment

• Participate actively in virtual meetings while spending majority of time in field-based patient engagement

• Demonstrate strong tech proficiency across multiple software systems for daily work execution

ESSENTIAL QUALIFICATIONSExperience Requirements

• 3+ years of experience in direct service roles working with vulnerable populations in community settings

  • 3+ years of healthcare outreach, community engagement, or related field experience preferred

• Demonstrated history of helping clients access and utilize complex service systems

  • Crisis management experience in de-escalating and managing sensitive situations with vulnerable individuals a plus

• Experience working under targets and quotas with proven track record of meeting performance goals

Core Competencies

• Exceptional communication skills with ability to initiate conversations and build connections quickly

• Strong ability to work independently and meet monthly outreach goals successfully

• Experience in healthcare, social services, or mental health services with understanding of seniors' needs and challenges

• Proficiency in critical thinking, time management, and multitasking

• Cultural responsiveness and ability to adapt approach to diverse populations

Technical & Practical Requirements

• Multi-lingual capabilities preferred (Spanish and/or Haitian Creole)

• Strong tech proficiency and comfort using multiple software systems

• Basic proficiency in Google Suite and video conferencing platforms

• Must have access to reliable vehicle and ability to drive up to 100-mile radius daily

• Adherence to HIPAA regulations and strict confidentiality standards

• Enthusiasm for field-based work - spending majority of time visiting patients in homes, hospitals, and physician offices

WHY JOIN AUTHOR HEALTH?Competitive Compensation & Benefits

• Competitive base salary with individual performance-based bonus structure

• Comprehensive benefits package for employee and dependents (medical/dental/vision/STD/life insurance)

• Retirement savings plan (401k) with up to 3.5% company match

• Mileage reimbursement for extensive field travel

• Generous paid vacation and sick leave

• 11 paid holidays throughout the year (9 standard + 2 flex holidays)

Professional Growth & Impact

• Purpose-driven work making measurable difference in lives of people with serious mental illness

• Innovative startup environment with opportunities for process improvement and professional development

• Remote-first culture with emphasis on results and patient outcomes

• Collaborative team environment with seamless handoffs to clinical care teams

READY TO MAKE A DIFFERENCE?

If you possess the emotional intelligence, resilience, and field expertise to excel in connecting our most vulnerable patients with life-changing mental health care, we want to hear from you. Join our mission-driven team and help transform mental healthcare delivery for those who need it most.

This role is ideal for professionals who:

• Derive energy from meaningful, purpose-driven work

• Excel in autonomous, field-based environments

• Possess exceptional emotional intelligence and resilience

• Have proven experience working with vulnerable populations

• Thrive in balancing metrics achievement with authentic relationship building

Author Health is committed to a diverse and inclusive workplace. It is the company’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. The company’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction.

We are committed to providing an inclusive and accessible experience for all applicants. If you require any accommodations at any stage of the process, please let us know.

The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request. In accordance with applicable legal requirements such as the San Francisco Fair Chance Ordinance Author Health will consider for employment qualified applicants with arrest and conviction records.

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