Austin Angels

POSITION SUMMARY:

Austin Angels is seeking an exceptional Operations & Development Assistant to support the Chief Impact Officer while helping advance the organization's fundraising, partnership, and strategic initiatives.

This is not a traditional administrative role. We are looking for someone who thrives in a fast-paced environment, loves bringing order to complexity, and finds deep satisfaction in ensuring every detail is executed with excellence.
The ideal candidate is highly organized, relentlessly proactive, naturally hospitable, and takes ownership without waiting to be asked. They anticipate needs, solve problems before they become problems, and understand that extraordinary donor experiences are created through thoughtful preparation and consistent follow-through.

This role serves as an operational assistant to the Chief Impact Officer, providing executive support while coordinating donor stewardship, partnership communications, executive scheduling, events, and cross-functional projects. The right person will help ensure our leadership team is prepared, our partners feel exceptionally cared for, and our biggest initiatives move forward with excellence.

We're less concerned with finding someone who has done every aspect of this role before than we are with finding someone who is humble, driven, curious, eager to learn, and committed to excellence. If you're someone who notices the details others miss, loves serving behind the scenes, and finds joy in helping others succeed, we'd love to meet you.
ABOUT AUSTIN ANGELS:
Austin Angels is an innovative and impactful nonprofit that seeks to change the way children, youth and families experience the foster care system. We believe that every child deserves the opportunity to reach their full potential and foster parents should be radically supported on their journey. We exist because of that belief.
At the core, we believe the solution to foster care is engaging the whole community. The model is simple – develop and empower teams of volunteers to provide holistic support to families and mentorship to teens. Our programs are driven by the healing power of consistent, healthy relationships.
We believe that consistent relationships change everything – and our greatest ability to achieve this mission is by attracting, developing, and retaining team members who are committed to showing up with excellence.
Austin Angels core values are:
Hope – We lead with hope because we deeply believe in our ability to create a better future.

Community – We cultivate togetherness by treating everyone with dignity, respect, and compassion. We are better together.

Empowerment – We empower our community to take action rooted in the belief that we have responsibility to one another. Together, we remove barriers to create lasting change.

Curiosity – We maintain an attitude of humble curiosity, putting aside judgment to seek truth, knowledge, and understanding. We remain lifelong learners.

Transformation – We are social entrepreneurs who refuse to settle for the way things are.

Our fast-growing organization has a start-up mentality, paired with a high level of professionalism and drive. There is significant opportunity within our organization, and we are looking for a creative, innovative self-starter who demonstrates passion, professionalism, initiative, positivity, and adaptability.

HISTORY:

Established in 2010, Austin Angels walks alongside children, youth, and families in the foster care community by providing consistent support through intentional giving, relationship building, and mentorship. Our programs are designed to empower children and strengthen sustainable foster homes through a trauma-informed, wraparound approach. Today, Austin Angels has grown into the National Angels network, with 17 chapters across 13 states.

KEY RESPONSIBILITIES 

Executive Support

• Help manage the Chief Impact Officer's calendar, meetings, and priorities as needed. 
• Coordinate internal and external meetings, including preparing agendas, materials, and follow-up action items as needed. 
• Schedule donor meetings, corporate partner meetings, speaking engagements, and tours of the Foster Care Community Center.
• Assist with travel arrangements and meeting logistics as needed.
• Help ensure the Chief Impact Officer is prepared for meetings, presentations, and speaking engagements.

Donor Stewardship & Development Support

• Coordinate donor stewardship efforts, including thank-you letters, handwritten notes, gifts, and follow-up communication.
• Help create exceptional experiences for donors, volunteers, and community partners.
• Maintain donor and partnership records within Neon CRM.
• Track stewardship touchpoints and help ensure no important follow-up is missed.
• Assist with identifying and researching prospective partners. 
• Assist with grant reporting, impact reports, and donor communications as assigned.

Partnership & Project Coordination

• Coordinate communication with corporate and community partners.
• Help ensure partnership commitments and sponsorship benefits are fulfilled accurately and on time.
• Track project timelines, action items, and deadlines.
• Follow up with team members to ensure deliverables are completed.
• Help facilitate communication across departments so projects move forward efficiently.
• Track related project budgets and manage receipts/expense reports.

Event Planning & Execution

• Support the planning and execution of fundraising events, donor gatherings, volunteer experiences, and organizational events by assisting with:
  • Sponsorship outreach, tracking, and fulfillment 
  • Vendor communication and coordination
  • Event logistics and timelines
  • Ordering supplies and materials
  • Guest registration and preparation
  • Event setup and day-of execution
  • Post-event stewardship and follow-up

Executive Reporting & Administrative Support

• Assist in preparing reports, presentations, and materials for the CEO and Executive Team as needed. 
• Gather information and coordinate updates across departments.
• Help improve processes that create greater efficiency across the organization.

WHAT SUCCESS LOOKS LIKE 

The ideal candidate creates capacity for the leadership team by ensuring details are handled with excellence.

Success in this role means:

• Donors, partners, and colleagues feel genuinely cared for and well supported.
• Meetings are thoughtfully prepared, well organized, and executed effectively.
• Projects remain organized, priorities are clear, and work moves forward on schedule.
• Leadership has confidence that commitments are being tracked, communicated, and completed.
• Events run smoothly because preparation begins well before guests arrive.
• Small details are anticipated early so they do not become larger problems.
• Work is approached with urgency, responsiveness, and sound judgment in a fast-paced environment.
• Changing priorities and unexpected needs are handled with flexibility and calm.
• Challenges are addressed quickly, thoughtfully, and without unnecessary escalation.