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Astrata

2 jobs near Columbus, OH

Associate Solution Engineer (Remote)

Astrata Inc.

Pittsburgh, PA • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted 14 days ago

Job description

What you will do:
  • Assist Solution Engineers in the end-to-end implementation of Astrata solutions from initial planning to post-deployment support for new and existing customers.
  • Capture customer-specific details during meetings to ensure requirements are understood and recorded.
  • Map customer requirements to our system specifications and assist in developing the implementation plan.
  • Support the script creation process for deploying customer environments, processing data, and summarizing results.
  • Conduct thorough testing to ensure successful implementations and share results.
  • Find creative solutions to difficult problems and operate within a flexible, fast-paced environment.
  • Communicate progress, updates, and potential roadblocks to teammates, ensuring alignment and transparency.
  • Provide post implementation system support ensuring Astrata meets our SLA's.
  • Continuously assess project outcomes and identify opportunities for process improvement.
  • Promote and participate in professional self-development to stay up to date with innovative technologies and development approaches within the industry

What we are looking for:
  • A team player with motivation to learn our processes and industry
  • Excellent organization and communication skills
  • Problem-solving aptitude, with the ability to anticipate challenges
  • Basic understanding of relational databases
  • A strong drive for learning and understanding
  • Bachelor's Degree in Information Technology, Computer Science, Computer Engineering or other relevant field, or someone who has acquired core skills via practical experience
  • The ideal candidate would have 1-2 years of experience in customer-facing, professional services type roles

Why you'll love working here:
  • Competitive compensation package including paid time off, parental leave, comprehensive health insurance benefits, retirement benefits, and employee stock options
  • Opportunity to transform healthcare working with a team of experienced and dedicated professionals
  • High employee satisfaction with 90% employee retention
  • Culture of transparency and collaboration

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