Anderson Rv Sales And Rentals

Customer Service Representative Job Description

We are seeking a dedicated and professional Customer Service Representative to join our growing team in California. In this role, you will be the friendly voice and knowledgeable resource that our customers rely on for support, guidance, and problem-solving. Whether through phone, email, or live chat, you will ensure every interaction leaves a positive, lasting impression while helping to build lasting customer relationships.

As a Customer Service Representative based in California, you will play a key role in maintaining our reputation for outstanding service. You will work in a collaborative, customer-focused environment where your communication skills, empathy, and attention to detail will directly contribute to customer satisfaction and loyalty. Your ability to listen actively and respond with clarity and care will make a meaningful impact on both our customers and our organization.

This position is perfect for someone who thrives on helping others, enjoys solving challenges, and wants to grow their career in a supportive and dynamic workplace. If you are passionate about delivering exceptional service and want to be part of a team that values your contributions, we encourage you to apply today.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat
• Resolve customer issues and complaints with empathy, accuracy, and efficiency
• Provide detailed information about products, services, pricing, and company policies
• Process orders, returns, exchanges, and refunds in accordance with established procedures
• Maintain a high level of customer satisfaction by ensuring every interaction is handled with care
• Document all customer interactions, questions, and resolutions in our CRM system
• Identify trends in customer inquiries and escalate complex or recurring issues to management
• Collaborate with other team members to improve overall customer experience and service quality
• Stay up-to-date on product knowledge, promotions, and company updates to provide accurate support
• Meet or exceed key performance metrics, including response time, resolution rate, and customer satisfaction scores
• Assist with special projects and other duties as assigned to support the customer service team

Requirements & Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• 1–2 years of customer service, retail, or call center experience preferred
• Excellent verbal and written communication skills in English; bilingual skills are a plus
• Strong active listening skills and the ability to understand and address customer needs
• Proficiency with basic computer applications, including email, word processing, and CRM software
• Ability to remain calm and professional in challenging or high-pressure situations
• Strong problem-solving skills and attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Positive, customer-first attitude with a genuine desire to help others
• Reliable internet connection and a quiet workspace if working remotely
• Availability to work flexible shifts, including evenings, weekends, and holidays as needed
• Legal authorization to work in the United States