Altigen Technologies

1 job near Columbus, OH

IT Technician - Information Technology

Wind River Family and Community Health Care

Riverton, WY • On-site

Full-time

Posted 6 days ago


Job description

Job Summary:
Wind River Family and Community Health Care is seeking an IT Technician to provide technical support and assistance. The role involves responding to queries, assisting with IT ticketing systems, and providing training to users on troubleshooting and diagnosing problems.
Responsibilities:
• Responding to queries on the phone, email, chat, in person, or through remote access.
• Assists with IT ticketing system (closing, delegating, and following up on issues).
• Assists with the paperwork for equipment requests and returns.
• Technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training computer users and other staff on troubleshooting and diagnosing problems.
• Running reports and analyzing common complaints and problems.
• Performing required maintenance of Server Rooms.
• Basic end-user troubleshooting- Hardware & Software in Windows environment: Gmail Business Suite Administration.
• Microsoft Office 365 Administration.
• Altigen Phone System.
• Surveillance System.
• Gmail Business Suite.
• Windows OS.
• RPMS and Vue Centric EHR software.
• Toning and running Ethernet cables.
• Other duties as assigned to maintain and enhance the operation of the department.
Qualifications:
Required:
• Responding to queries on the phone, email, chat, in person, or through remote access.
• Assists with IT ticketing system (closing, delegating, and following up on issues).
• Assists with the paperwork for equipment requests and returns.
• Technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training computer users and other staff on troubleshooting and diagnosing problems.
• Running reports and analyzing common complaints and problems.
• Performing required maintenance of Server Rooms.
• Basic end-user troubleshooting- Hardware & Software in Windows environment.
• Gmail Business Suite Administration.
• Microsoft Office 365 Administration.
• Altigen Phone System.
• Surveillance System.
• Gmail Business Suite.
• Windows OS.
• RPMS and Vue Centric EHR software.
• Toning and running Ethernet cables.
• Other duties as assigned to maintain and enhance the operation of the department.
Company:
Wind River Family and Community Health Care provides primary care, traditional healing, and preventive care services. Founded in 2016, the company is headquartered in Arapahoe, USA, with a team of 201-500 employees. The company is currently Growth Stage.