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Allstate Insurance Agency Scott Tatro

2 jobs near Columbus, OH

customer service/administrative assistant

Allstate Insurance Agency - Scott Tatro

Akron, OH • On-site

$16.25 - $21/hr

Full-time

Retirement, PTO

Re-posted 4 days ago

Job description

Benefits:
  • 401(k) matching
  • Free food & snacks
  • Opportunity for advancement
  • Paid time off

About the Role:
Join Allstate Insurance Agency - Scott Tatro as a Customer Service/Administrative Assistant in Akron, OH. This role is perfect for someone who thrives in a fast-paced environment and enjoys supporting clients with exceptional service. Be a key player in a team that values integrity and customer satisfaction! This is NOT a remote position.
Responsibilities:
  • Assist clients with inquiries and policy changes to ensure a seamless experience.
  • Manage administrative tasks including scheduling appointments and maintaining records.
  • Process insurance applications and claims efficiently and accurately.
  • Provide support in resolving customer issues and answering product-related questions.
  • Collaborate with team members to enhance service delivery and client satisfaction.
  • Maintain an organized filing system and update client databases regularly.
  • Handle incoming calls and direct them to the appropriate team members.
  • Participate in ongoing training to stay current with industry trends and products.
  • Being a dependable/reliable person who understands work ethic
Requirements:
  • High school diploma or equivalent; additional education in business or administration is a plus.
  • Previous experience in customer service or administrative roles is preferred.
  • Strong communication skills, both verbal and written, with a friendly demeanor.
  • Proficient in Microsoft Office Suite and comfortable with various software applications.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Detail-oriented with excellent organizational skills.
  • Knowledge of insurance products and services is a plus.
  • Positive attitude and a commitment to providing outstanding customer service.
About Us:
Allstate Insurance Agency - Scott Tatro has been serving the Akron community for over 3 decades, providing reliable insurance solutions tailored to our clients' needs. Our customers love us for our personalized service and commitment to their peace of mind, while our employees appreciate a supportive work environment that fosters growth and teamwork.