Allcare Georgia All

Description:

Company Description

AllCare is a fast-growing, tech-enabled provider of patient-centered care, built to address a core challenge in healthcare: patients too often struggle to access timely primary care when they need it most. Without access, patients are pushed toward more expensive, fragmented settings, resulting in poor experiences and gaps in care.

We deliver care where patients need it most - with omnichannel delivery of primary and urgent care services. AllCare has innovated the delivery of primary care by optimizing the confluence of healthcare, retail, and technology. The model provides unparalleled ease of access through a combination of digitally scheduled appointments, walk-in visits, and telehealth.

Currently serving patients at 15 locations across Georgia, the organization delivers primary and urgent care services to a wide demographic range, with particular focus on patients who seek to engage with their healthcare providers in a convenient and patient friendly fashion. AllCare offers top-of-the-line services, including preventive care and wellness, Women’s Health services, and chronic condition management such as Diabetes Treatment and Weight Management; all supported through an EMR that drives significant efficiencies in the clinical workflow and enables a best-in-class patient experience, which is reflected in consistently high Google star ratings.

The AllCare clinical model is purpose-built with the goal of simplifying the lives of primary & urgent care physicians. A combination of flexible scheduling, thoughtful productivity expectations, and administrative support provide a work-life balance that has elevated AllCare to be the practice of choice for primary care physicians. Following an investment by Summit Partners, the company is poised to accelerate growth and provide high-quality, convenient and physician-friendly primary care.

Role Summary

AllCare is seeking an execution-oriented Director of People Operations to help build and scale the company’s people infrastructure.

We are looking for a highly versatile people leader and generalist who is comfortable operating across a wide range of responsibilities—including people operations, HR business partnership, performance management, and talent initiatives. This role requires someone who is hands-on, flexible, and adaptable, with the ability to shift across priorities and step in where needed.

The Director will work closely with executive leadership and an external advisor, with meaningful ownership and strong runway for growth as the organization continues to scale.

Key Responsibilities

People Operations & Organizational Effectiveness (HRBP role)

• Partner with leadership to execute key people initiatives and organizational priorities
• Build scalable HR systems, processes, and operating rhythms
• Support organizational design, change management, and team effectiveness
• Serve as a trusted advisor to clinic and operational leaders on employee relations, performance, and team dynamics

Performance Management & Employee Engagement

• Own the administration, maintenance, and ongoing optimization of Leapsome as AllCare’s performance management, engagement, and HRIS platform
• Coordinate and execute performance review cycles, calibration processes, goal-setting workflows, and related manager enablement efforts
• Run employee engagement surveys, analyze results, identify themes/trends, and help drive actionable follow-through plans
• Help strengthen accountability, feedback quality, manager effectiveness, and organizational clarity across the company
• Support leaders in creating high-performing, engaged, and collaborative teams

Talent Acquisition

• Own and oversee non-clinical talent acquisition strategy and execution
• Partner with leadership on headcount planning and hiring priorities
• Recruiting directly for key roles and manage external recruiters in select roles
• Improve recruiting processes, candidate experience, and time-to-fill
• Support onboarding and early employee integration

HR Operations & Compliance

• Oversee core HR operations, policies, documentation, and personnel processes
• Ensure compliance with applicable federal, state, and local employment laws and HR best practices
• Maintain accurate employee records, reporting, and HR documentation
• Partner with internal and external stakeholders supporting benefits administration, leave management, and related HR functions
• Identify opportunities to streamline and improve operational workflows, systems, and processes over time

Requirements:

Qualifications

• 6–10+ years of progressive experience across people operations, HR business partnership, organizational effectiveness, or related HR leadership functions
• Experience working in healthcare services, healthcare technology, multi-site healthcare operations, or similarly dynamic service environments
• Strong operational, analytical, and project management skills with the ability to balance strategic thinking and hands-on execution
• Demonstrated ability to build strong cross-functional relationships and influence leaders at multiple levels of the organization
• Experience supporting performance management, employee engagement, organizational change, and manager effectiveness initiatives
• Strong judgment, communication skills, and ability to navigate ambiguity, competing priorities, and complex people situations thoughtfully
• Highly organized, detail-oriented, adaptable, and eager to continue learning and growing as a people leader

Preferred Qualifications

• Experience implementing or administering Leapsome or similar performance management and engagement platforms
• Experience supporting both clinic/frontline and corporate employee populations
• Experience in a private equity-backed, tech-enabled, or operationally complex healthcare organization

Why Join AllCare

This is an opportunity to help shape the employee experience and people infrastructure of a mission-driven healthcare organization.

You’ll work closely with experienced operators and leadership while receiving exposure, mentorship, and partnership from senior people leadership support. The role offers meaningful ownership, the ability to influence organizational effectiveness at scale, and the opportunity to grow alongside a company continuing to evolve and expand.