Alia

Customer Implementation & Services Team Member

This is a 100% remote job. Alia Services is welcoming applications from individuals who may be interested in joining our Customer Implementation & Services team in our New York office. Our department is a dynamic, fast-growing team that makes a significant contribution to Alia Service's overarching goals. As an implementation team, our goal is to ensure Alia Services clients are set up correctly for success and get the most out of the Alia platform when they launch. We are looking for someone who is highly collaborative, loves innovation, and can effectively lead the implementation and deployment of a digital solution with our clients across industries (from fashion to groceries to pharmaceuticals). You will get to act as a project manager, a business consultant, a configuration expert - you name it!

As project managers, we plan, execute, control and close the implementation of the solution.

As business consultants, we map and understand the client's business organization, pain points and current processes to guide them in their change plan and deployment of Alia's platform.

As configuration experts, we set up the client's environment in the platform, train them and advise them on how to make the most out of our solution.

This is an incredible opportunity to interact with many departments, from the commercial team to product and the whole customer team, collaborating with them to make sure the deployment of the platform is successful.

What you'll do:

• Manage projects and own the overall implementation process in collaboration with your dedicated clients
• Collect client business, functional and technical requirements, and then design the right configuration set-up for implementation of the Alia suite of products
• Organize and moderate workshops around transformation best-practices (for example, change management, production governance, process re-engineering)
• Define high-level strategy and target model with clients to ensure long-term adoption of the Alia solution and satisfaction
• Ensure daily follow-ups on client activity and operations, whilst managing and growing relationships with key client stakeholders
• Identify opportunities for improvements, ensuring optimal use of Alia and overseeing potential new pains and challenges to continuously enhance business and operational efficiency
• Occasionally lead trainings for key client users on the solution (administrators, execs)

We'd love to hear from you if you have...

• Demonstrable experience in Project management in Software Development, either from an Implementation or consulting setting (3+ years)
• Expert knowledge of the Microsoft Office suite (especially Excel, Power Point, Word)
• A passion for start-ups, entrepreneurship, digital and new technologies
• An ability to grasp new concepts quickly and then be able to explain them with ease
• Proactivity and eagerness to solve problems
• Excellent written and verbal communication skills
• Strong organizational skills and attention to details
• You have a thirst to learn and develop your skills, and take feedback well
• Ability to adapt and to work within an international environment
• Ability to communicate complex ideas to any audience, ranging from teammates to business executives
• A proactive desire to build new relationships and work collaboratively internally and externally