Advanced Business Solutions

Job Summary:
Advanced Business Solutions is a rapidly growing IT service company that emphasizes customer experience and employee growth. The IT Support Technician will provide technical support, troubleshoot client issues, and ensure high-quality service delivery to a diverse client base.
Responsibilities:
• Act as escalation point for tier 1 tickets.
• Provide a full range of network, server, and workstation support for a diverse client base.
• Remotely troubleshooting client issues or being onsite at a client office, providing superior IT customer service.
• Professionally respond to telephone calls, emails, and web-based service requests.
• Provide friendly, courteous and quality support for clients.
• Follow a service ticket through to its completion.
• Meet or exceed key service metrics.
Qualifications:
Required:
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• Strong knowledge of desktop operating systems and productivity software (MS Office, Visio, PowerPoint, Adobe)
• In-depth knowledge of Windows Server Operating Systems, Group Policies, Active Directory, Office 365, and Exchange
• Advanced understanding of IP networking
• Thorough knowledge of Switches, Routers, and Firewalls
• Ability to work in a team environment and communicate effectively
• Self-starter with a proven record of setting and accomplishing goals
Preferred:
• 3 to 5 years of on the job experience providing technical support in an Information Technology capacity
• Above average verbal communication and interpersonal skills
• Associates or bachelor’s degree or equivalent experience
• Relevant Industry certifications
• Experience working as part of a team
Company:
Advanced Business Solutions provides IT services to both the public &and private sectors in the Midwest. Founded in 1995, the company is headquartered in Louisville, USA, with a team of 51-200 employees. The company is currently Growth Stage.